Talent.com
Senior Technical Account Manager
Senior Technical Account ManagerRelativity • Seattle, WA, United States
Senior Technical Account Manager

Senior Technical Account Manager

Relativity • Seattle, WA, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Posting Type

Remote/Hybrid

Job Overview

The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs.

The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers.

This role requires prior Relativity experience.

Job Description and Requirements

Role Responsibilities

  • Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized

  • Help guide the resolution of critical customer incidents

  • Lead technical success plans to ensure customers have a positive and successful experience using Relativity

  • Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers

  • In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals

  • Drive internal service review meetings covering performance, service improvements, quality, and process

  • Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents

  • When interacting with our customers, takethe initiative toprovidethe best practiceson theuse ofRelativity

  • Maintain the flexibility to work other time frames as needed or requested

  • Commitment to and consistent demonstration of core company values

  • Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices

  • Exhibit subject matter expert (SME) knowledge in Relativity

  • Relativity Certified Administrator required

Preferred Qualifications

  • 7+ years in a technical role directly supporting customers
  • Highly-developed written and verbal communication skills
  • Ability to work efficiently under pressure, drive projects to completion and meet deadlines.
  • Ability to manage multiple projects simultaneously and prioritize based on company and team objectives.
  • Meticulous attention to detail.
  • Experience working in a SaaS, IaaS and/or Hybrid environments
  • Experience with and knowledge of e-discovery industry and products.
  • ITIL Certification
  • Relativity Expert/Master certification

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$100,000 and $150,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

[job_alerts.create_a_job]

Senior Technical Account Manager • Seattle, WA, United States

[internal_linking.similar_jobs]
Travel CT Tech - $2924.46 / Week

Travel CT Tech - $2924.46 / Week

Pulse Healthcare Services • Everett, WA, US
[job_card.full_time]
Pulse Healthcare Services is seeking an experienced CT Tech for an exciting Travel Allied job in Everett, WA.Shift: 3x12 hr nights Start Date: 03/23/2026 Duration: 13 weeks Pay: $2924.About Pulse H...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Travel CT Tech - $2,753 per week in Everett, WA

Travel CT Tech - $2,753 per week in Everett, WA

AlliedTravelCareers • Everett, WA, US
[job_card.full_time]
Windsor Healthcare Recruitment Group, Inc.Perm candidates of any OTHER providence facility ( NON SWEDISH ) are eligible for a travel contract if they have been separated for at least 3 months.All S...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Senior Product Manager (Satellite Network)

Senior Product Manager (Satellite Network)

Jobot • Seattle, WA, US
[job_card.full_time]
This Jobot Job is hosted by: Christina Finster Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $150,000 - $190,000 per year A bit about us: Our c...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Senior Product Manager

Senior Product Manager

DigitalOcean • Seattle, WA, United States
[job_card.full_time]
Dive in and do the best work of your career at DigitalOcean.Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud.If you have a g...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Senior Manager - Enterprise Direct Sales

Senior Manager - Enterprise Direct Sales

Comcast • Puyallup, WA, United States
[job_card.full_time]
Comcast brings together the best in media and technology.We drive innovation to create the world's best entertainment and online experiences.As a Fortune 50 leader, we set the pace in a variety of ...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Travel CT Tech - $2,117 to $2,445 per week in Everett, WA

Travel CT Tech - $2,117 to $2,445 per week in Everett, WA

AlliedTravelCareers • Everett, WA, US
[job_card.full_time]
AlliedTravelCareers is working with National Staffing Solutions to find a qualified CT Tech in Everett, Washington, 98201!.Details of the CT Tech opening in Everett, WA:.Anticipated Start Date: 03/...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Technical Delivery Manager -Hybrid

Technical Delivery Manager -Hybrid

Staffing the Universe • Seattle, WA, United States
[job_card.full_time]
Hybrid working is highly preferred - 3 days office in Seattle WA but we can look into remote candidate as well.Rate depending on experience - flexible for super solid candidate.Core skills needed -...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Travel CT Tech - $2518.2 / Week

Travel CT Tech - $2518.2 / Week

InSync Consulting Services • Everett, WA, US
[job_card.full_time]
InSync Consulting Services is seeking an experienced CT Tech for an exciting Travel Allied job in Everett, WA.Shift: 3x12 hr nights Start Date: 03/23/2026 Duration: 13 weeks Pay: $2518.About InSync...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Senior Product Manager - XR Technology

Senior Product Manager - XR Technology

Unity Technologies • Bellevue, WA, United States
[job_card.full_time]
Join our dynamic Platforms organization as a Senior Product Manager focusing on XR technology.In this critical role, you will shape the future of how developers create and distribute content global...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Senior Product Manager - Technical, Ring

Senior Product Manager - Technical, Ring

Amazon • Bellevue, WA, United States
[job_card.full_time]
At Amazon Key, we are on a mission to empower customers to easily manage access to their homes and businesses.As part of the Amazon Devices and Ring organization, we invent new devices, software, a...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Senior Technical Product Manager - Supply Chain

Senior Technical Product Manager - Supply Chain

Blue Origin • Seattle, WA, United States
[job_card.full_time]
Applications will be accepted on an ongoing basis until the requisition is closed.At Blue Origin, we envision millions of people living and working in space for the benefit of Earth.We're working t...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Senior Product Manager, Technical

Senior Product Manager, Technical

Insight Global • Bellevue, WA, United States
[job_card.full_time]
Leading overall technology strategy and governance for the product, in collaboration with technical and architectural stakeholders.Defines and communicates a shared understanding of the objectives ...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Flight Engineering Senior Manager

Flight Engineering Senior Manager

Boeing • Marysville, WA, United States
[job_card.full_time]
At Boeing, we innovate and collaborate to make the world a better place.We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportu...[show_more]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Senior Technical Account Manager

Senior Technical Account Manager

TechBiz Global GmbH • Kirkland, WA, US
[job_card.full_time]
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.Senior Technical Account Manager.If you're looking for an exciting opportunity to grow in a innovative ...[show_more]
[last_updated.last_updated_30]
Trading Position - Funded Account | Everett, WA

Trading Position - Funded Account | Everett, WA

Maverick Currencies • Everett, WA, United States
[filters.remote]
[job_card.full_time]
Maverick Currencies is hiring disciplined traders in Everett, WA.Access firm capital, structured mentorship, and a proven path to consistent profitability.Maverick Currencies is seeking disciplined...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Travel CT Tech - $2794.34 / Week

Travel CT Tech - $2794.34 / Week

Pulse Healthcare Services • Everett, WA, US
[job_card.full_time]
Pulse Healthcare Services is seeking an experienced CT Tech for an exciting Travel Allied job in Everett, WA.Shift: 3x12 hr days Start Date: 03/16/2026 Duration: 13 weeks Pay: $2794.About Pulse Hea...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Travel CT Tech - $2452.4 / Week

Travel CT Tech - $2452.4 / Week

Atlas MedStaff • Everett, WA, US
[job_card.full_time]
Atlas MedStaff is seeking an experienced CT Tech for an exciting Travel Allied job in Everett, WA.Shift: 4x10 hr days Start Date: 03/16/2026 Duration: 13 weeks Pay: $2452.Atlas Medstaff is currentl...[show_more]
[last_updated.last_updated_variable_days] • [promoted]
Remote Trader - Funded Account Up to $400K | Everett, WA

Remote Trader - Funded Account Up to $400K | Everett, WA

Maverick Currencies • Everett, WA, United States
[filters.remote]
[job_card.full_time]
Maverick Currencies provides direct funding to traders in Everett, WA—plus education, coaching, and a supportive trading community.Maverick Currencies is seeking disciplined traders who want to day...[show_more]
[last_updated.last_updated_variable_days] • [promoted]