Network Operations Center Manager

Network Operations Center Manager

Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team.

We are seeking a highly skilled and experienced Network Operations Center Manager to oversee our organization's network infrastructure and ensure optimal performance. The ideal candidate will have a strong technical background in network management, excellent problem-solving skills, and the ability to lead a team of NOC engineers in a remote environment.

Responsibilities

• Supervise and coordinate the activities of the NOC team to ensure the availability, reliability, and efficiency of our network infrastructure.
• Monitor network performance and identify potential issues, proactively implementing solutions to prevent service disruptions.
• Develop, implement, and maintain standard operating procedures and best practices for the NOC team.
• Collaborate with cross-functional teams, including IT, Engineering, and Security, to resolve complex network issues and optimize network performance.
• Ensure compliance with industry regulations and security standards for data protection and network integrity.
• Keep up-to-date with emerging technologies and trends in network management and provide recommendations for continuous improvement.
• Manage remote team members effectively, fostering a culture of collaboration and ensuring team members receive the necessary support and resources.