Billing Operations Analyst

Billing Operations Analyst

We are seeking a detail-oriented and analytical Billing Operations Analyst to join our team. In this role, you will be responsible for monitoring and managing order, billing and fulfillment queues. You will be expected to collaborate with cross-functional partners (Sales, Customer Success, Finance and Accounting) to resolve routine customer issues, validating customer contract details and billing rules to ensure accurate invoicing, compliance and actioning account adjustments.

Collaborate with cross-functional teams to resolve billing issues and discrepancies

Provide support to internal and external stakeholders on billing-related inquiries

Maintain accurate records and documentation to support audits, reporting and compliance requirements

Prepare reports and summaries related to invoices and collections status

Bachelor's degree in Finance, Accounting, Business Administration, or related field

2-4 years of experience in billing operations or a related field

Advanced Excel skills and experience with data analysis tools

ERP / CRM Expertise (Netsuite, Salesforce) highly valued

Prior experience in the software industry preferred

Strong analytical and problem-solving abilities

Excellent attention to detail and organizational skills

Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Effective written and verbal communication skills

Knowledge of billing processes and procedures

Understanding of financial reconciliation techniques

Familiarity with regulatory compliance in billing operations