Executive IT Support (Onsite)

Job Title : Executive IT Support Analyst

Type : Contract (18–24 months, with probable extension)

Location : San Francisco, CA – Onsite

Environment : Hybrid, Windows-based enterprise environment

Job Summary :

We are seeking an experienced Executive IT Support Analyst to provide high-touch, white-glove IT support to executive-level stakeholders in a fast-paced, hybrid Windows environment. This onsite contract role requires a seasoned professional who can balance exceptional customer service with strong technical expertise, while supporting critical systems, devices, and business operations. The ideal candidate is confident working independently, collaborating with distributed IT teams, and handling high-urgency situations with professionalism and discretion.

Key Responsibilities :

• Serve as the primary point of contact for executive-level IT support, delivering outstanding customer service.
• Provide hands-on and remote support for workstations, laptops, virtual machines, mobile devices, and hybrid environments.
• Troubleshoot and resolve complex technical issues using strong analytical and diagnostic skills.
• Manage day-to-day IT operations while responding effectively to critical and time-sensitive incidents.
• Accurately assess, communicate, and prioritize the urgency of issues.
• Document issues, resolutions, and best practices for both IT teams and end users.
• Collaborate with internal IT teams and external vendors to escalate and resolve issues when needed.
• Participate in on-call support rotations as required.

Basic Qualifications :

Preferred Qualifications :

This role is ideal for a senior IT support professional who excels in executive-facing environments and thrives in a mission-critical, Windows-based hybrid enterprise setting.