Senior Partner Support Engineer

Job Title : Senior Partner Support Engineer

Location : Remote

JOB DESCRIPTION :

Seeking an experienced Senior Partner Support Engineer to join our team. This role will provide exceptional technical support to our embedded partners, manage service requests and projects,troubleshoot API and integration issues, and triage high priority incidents within SLA. The position is part of the Partner Engineering Support team within the Platform (Partners) Engineering team.

We'd love to chat if you have :

• Bachelor's degree in Computer Science or Software Engineering or equivalent work experience
• 5+ years of relevant experience supporting customers or partners at the highest level in a
• complex software or SaaS environment. This experience should include actively consulting with
• customers on critical and urgent issues and driving successful outcomes.
• Experience with coding / debugging at least 2 languages such as Java, JavaScript (web platform
• and Node.js), Kotlin, Swift, C#, or Python
• Experience with APIs, SSO, MDM, and web service protocol development
• Experience with JSON, XML, and other information interchange formats and structures
• Experience with REST API development
• Strong troubleshooting, analytical and critical thinking skills with strong attention to detail and
• ability to represent them in writing to multiple audience levels.
• Ability to balance multiple high pressure partner needs while focusing on resolving complex
• technical issues
• Experience with managing high priority incidents under SLA time constraints
• Proven ability to drive bug fixes from debug to partner delivery via engineering teams and agile
• process
• Capability to manage special projects and coordinate multiple teams across different companies
• to achieve those goals
• Experience in creating, implementing and adhering to new processes and procedures in a
• technical organization
• Ability to work cross-functionally and streamline teamwork between Engineering, Customer
• Success, Partner Managers, Product, and Sales
• Nice to have : previous experience in FinTech
• Nice to have : Familiarity with Accounting principals and corresponding software and sync, ie.
• Intacct, Quickbooks Online, Netsuite, Xero