Customer Support Team LeaderVirtualVocations • Springfield, Massachusetts, United States

Customer Support Team Leader

VirtualVocations • Springfield, Massachusetts, United States

[job_card.1_day_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Customer Support Team Leader.

Key Responsibilities

Drive team performance across key metrics such as CRI, CSAT, Retention, and Expansion

Manage team operations, including attendance, scheduling, and performance monitoring

Collaborate with cross-functional teams to improve processes and enhance customer experience

Required Qualifications

1+ year of experience managing a team in a Support organization

3+ years of overall experience in Customer Support

Analytical mindset with experience in data reporting and insights generation

Experience with Support tools like HubSpot or similar is a plus

Telecom or tech support experience is a plus

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Team Leader • Springfield, Massachusetts, United States

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