Beneficiary Support Associate

A company is looking for a Beneficiary Support Associate to provide assistance with pension accounts and client inquiries.

Key Responsibilities

Advise participants on plan provisions and respond to client inquiries via phone and web

Complete transactions related to customer inquiries and document calls in the case management system

Assist junior employees with escalated calls and provide guidance on participant forms

Required Qualifications

High School Diploma or equivalent education

Ability to pass a criminal background check and employment check

Must pass an internet speed test with specified requirements

Ability to connect to a modem / router via an ethernet cable

Entry-level position with full-time employment type