Regional Support Specialist - Vancouver, WA

Regional Support Specialist (RSS)

Ready to be part of something great? We're looking for a Regional Support Specialist (RSS) to join our Coldwell Banker team. This role is the heartbeat of our offices. You'll support our agents, branch leaders, and marketing efforts in ways that help everything run more smoothly and strategically.

As an RSS, you'll be based in one of our branch offices and stay closely connected with our regional support team, our Coldwell Banker Agents and Brokerage Leadership. No two days are exactly the same. Some days you'll be troubleshooting office systems or helping with scheduling. Other days you'll be working alongside agents to support their marketing, especially through social media and our in-house tools. This role is a great fit for someone who is organized, tech-savvy, loves helping people, and thrives in a busy, collaborative environment. You don't need to be a marketing expert, but you should be curious, resourceful, and open to learning.

If you're looking for a role where you can grow your skills, make a real impact, and be part of a supportive team, we'd love to meet you.

Responsibilities : Agent Support

• Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them including Primary Services and Transaction Concierge
• Support agents with any technology, process, or operationally related questions
• Provide basic social media and marketing support to agents and manage office social media accounts, on-demand
• Promote a friendly, inclusive office culture that reinforces our agent value proposition
• Coordinate with and across other Agent Services operational teams to direct Agents on transaction related questions or issues
• Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process as required. Conduct comprehensive office orientation, provide training on company tools (such as MoxiWorks, Prospect Square, Listing Concierge, etc.), and introduce affiliated partners while emphasizing mutual support and collaboration

Branch Leader Support

Office Organization

Minimum Qualifications :

Two or more years of customer service experience is preferred, with prior experience in a real estate office being advantageous

Familiarity with the use of social media platforms (i.e. Facebook / Instagram) is required. As well as an understanding of how these platforms are used in marketing

Excellent written and verbal communication skills are essential

Proficiency in various operating systems (i.e.- PCs, Macs, and Mobile platforms), as well as the ability to navigate computer software, is required

Proficiency with Microsoft Office applications is strongly preferred

Ability to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and other internal support teams

A customer-focused approach, delivery-oriented mindset, and ability to multi-task are crucial

Willingness to be nimble and adjust priorities as needed

Ability to travel to additional offices in the region on an as-needed basis

Benefits :

Anywhere is proud to offer a comprehensive benefits package to our employees including :