Customer Success Manager

Customer Success Manager

ALICE Technologies is the world's first AI construction simulation and optimization platform. We leverage the computational power of AI to generate the best schedules and solutions for complex projects at each stage of the project lifecycle, from bidding, to preconstruction and through execution. With ALICE, contractors and owners can bid, plan, and build more effectively. When a project team uses ALICE, they are able to drastically reduce risk of delay or cost overrun, while accelerating construction durations by an average of 16.2% and reducing labor costs by 14.7%, resulting in millions of dollars in savings.

ALICE works with leading contractors to solve their most pressing construction challenges on some of the most complex projects in the world such as bridges, roadways, tunnels, solar farms, and high rise buildings.

As a Customer Success Manager, you will play a pivotal role in deploying our solutions for clients, ensuring projects are executed with precision and professionalism. This role is ideal for candidates with a construction background who possess the expertise to navigate complex client environments and communicate effectively across all levels of an organization.

You will interface with construction professionals including executives, consultants, project managers, schedulers, superintendents, project engineers, and BIM/VDC resources from the world's largest construction and engineering firms, as well as owners and developers. This is a high-profile role that is critical to the growth of our customer base and company. As a Customer Success Manager you will develop a unique industry expertise as you work alongside our clients and learn to build a wide range of projects.

We are looking for people who are passionate about innovating and want to help transform the way the world builds to reduce cost and waste on projects. If you enjoy flexing the mental muscle to define a new product category and have the experience to be an early-stage customer success professional who believes in making people's lives better with software, we would love to meet you.

Your responsibilities include:

• Maintain strong relationships with customer stakeholders, acting as a trusted advisor to drive ALICE adoption and long-term success.
• Identify and manage upsell and expansion opportunities based for ALICE within your assigned customer base.
• Craft value and business justification narratives in partnership with customers - ensuring positive user sentiment and account renewal.
• Train and onboard client teams, tailoring sessions to their specific workflows and requirements.
• Provide expert-level guidance and support, troubleshooting challenges and offering actionable insights to maximize client outcomes.
• Act as the voice of the customer, capturing feedback, identifying pain points, and sharing insights to influence product roadmap.

Required skills and qualifications:

• Bachelor's degree in a relevant field (e.g., engineering, construction management, or a related discipline).
• 2+ years of experience in implementation, project management, or consulting roles, within the construction industry.
• Strong knowledge of construction project lifecycles, with the ability to communicate complex concepts to non-technical stakeholders.
• Exceptional communication and presentation skills, with a professional and polished demeanor.
• Experience with project scheduling tools (e.g., Primavera P6, Microsoft Project, or similar).
• Proven problem-solving skills and an analytical mindset to address project challenges.
• Ability to travel domestically and internationally (up to 25%) as required.

Why work at ALICE?

• We're a small, well-funded team and as such, you will have an outsized impact on our company, our product, and our future.
• We are growing quickly, which means there is plenty of opportunity for your professional and personal growth - and we are here to support you in that growth.
• We're building a truly innovative and category-defining product in one of the world's largest and most important industries.
• Health insurance.
• Generous vacation policy.
• We believe in sharing our success in the form of equity which is part of the compensation for all employees.