CLUB Customer Service Outfitter

Club Customer Service Outfitter

The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.

Essential Functions :

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabelas CLUB Member or provides current member with a unique and exclusive experience.
• Executes all Bass Pro Shops & Cabelas CLUB operational and compliance programs.
• Demonstrates products to customers.
• Remains knowledgeable of advertised sales.
• Helps meet metric goals and objectives for self and store.
• Keeps CLUB inventory accurate and keeps the CLUB Booth clean and organized.
• Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
• Provides daily feedback and reports in a timely and accurate manner.
• Provides peer coaching, recognition, and support as a CLUB advocate and representative.
• Provides service to all areas of the store based on business need.
• All other duties as assigned.

Experience / Qualifications :

Knowledge, Skills, and Ability :

Travel Requirements :

Physical Requirements :

Independent Judgement :

Full Time Benefits Summary :

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable accommodations qualified individuals with known disabilities may be entitled to under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com .