HR Specialist-Benefits

HR Specialist-Benefits(44808)-Erlanger Baroness Hospital Chattanooga, TNHR Specialist-BenefitsRegular-Exempt-Full-time-Standard Hours37.5

Description

The HR Benefits Specialist is responsible for resolving complex or escalated benefit-related cases received by HR4U, Erlanger's HR Support Center. Collaborates with HR Generalist, Benefits Center of Excellence (COE), and other internal stakeholders to resolve employee concerns in a timely manner.

Education :

Required : Bachelor's degree in human resources, business administration, or related field.

Preferred : N / A

Experience :

Required : Three years of benefits administration experience.

Preferred :

• Previous experience in : Health, dental, vision plans, and enrollment processes (new hire, annual, qualifying events).
• Previous experience in a shared services or HR call center environment.
• Experience in a healthcare setting.
• Experience with HRIS systems and vendor / enrollment platforms

Knowledge, Skills, and Abilities :

Department Position Summary :

The HR Benefits Specialist is responsible for resolving complex or escalated benefit-related cases received by HR4U, Erlanger's HR Call Center. Responsible for researching, interpreting, and explaining benefit policies, eligibility, plan details, and resolving employee cases in a timely manner while ensuring a high level of service. Collaborates with internal COEs and stakeholders to resolve benefit cases while monitoring trends to reduce issue frequency.