Customer Service Representative

Job Description

Job Description

We are looking for an empathetic and detail-oriented Customer Service Representative to join our team in St. Petersburg, Florida. In this critical role, you will work with individuals seeking mental health services, providing compassionate support and efficient scheduling assistance. This is a contract-to-permanent position, offering an opportunity to make a meaningful impact in the lives of others while supporting a private nonprofit organization dedicated to behavioral health services.

Responsibilities :

• Respond to inbound calls with warmth and professionalism, addressing client concerns and inquiries.
• Schedule appointments and manage electronic records using specialized systems.
• Rotate between front office and back office duties to ensure seamless operations.
• Assist individuals during challenging moments, offering exceptional customer service with sensitivity and patience.
• Maintain compliance with privacy and organizational standards while handling confidential information.
• Utilize Microsoft Excel and Word to perform data entry and manage client records.
• Engage in email correspondence to communicate with clients and internal teams.
• Address issues or complaints from upset or distressed clients with care and problem-solving skills.
• Support the organization’s mission by treating all clients with dignity and respect.
• Participate in training programs to stay updated on systems and procedures.
• Previous experience in customer service, particularly in call center or client-facing roles.
• Proficiency in Microsoft Excel and Word for data entry and document management.
• Ability to handle sensitive situations with empathy and professionalism.
• Strong communication skills, both verbal and written, for effective client and team interactions.
• Familiarity with scheduling systems and electronic record management.
• Comfortable working with individuals facing emotional or mental health challenges.
• Attention to detail and organizational skills to maintain accurate records.
• Flexibility to adapt to rotating duties and varying client needs.