Front Desk Agent

Job Description

Job Description

JOB OVERVIEW

Check guests in and out of rooms, direct calls, answer all guests’ questions and concerns in a remarkably effervescent manner. You must be personable and have outstanding interpersonal communication skills.

DUTIES AND RESPONSIBILITIES

• Communicates clearly and effectively.
• Responds calmly and efficiently in stressful situations.
• Has ability to remember names and faces in order to make guests feel particularly welcome.
• Possesses excellent phone etiquette.
• Resolve customer complaints and problems calmly and effectively
• Describes details of services and amenities to visitors.
• Collect payment for room charges and other fees
• Be informed and up-to-date on all types of room accommodation and availability
• Inform guests of hotel amenities and offerings
• Verify customers’ credit and establish how the customer will pay for the accommodation.
• Run high balance report along with all other necessary reports.
• Keep an inventory of rooms reservations
• Check group resume board and familiarize yourself with any incoming groups.
• Run in house batch
• Check trace report and share pertinent info with team and shift supervisors.
• Prepare and monitor Digital check ins and digital keys.
• Clear up due out report
• Follow break schedule accordingly and be aware of avoiding meal penalties.
• Regularly tidy up and restock as needed throughout shift.

QUALIFICATIONS and REQUIREMENTS

High School diploma or equivalent. Excellent communications skills, strong knowledge of the Los Angeles area and the desire to help and assist others. Background in Front Desk, Customer Service, and / or Hospitality is preferred.

This job requires ability to perform the following :

Essential :

Basic math skills are used very frequently.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and / or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.