Banquet Houseperson PT

JOB SUMMARY

The Banquet Houseperson in responsible for the set up, refresh, tear down and maintenance of all meeting space.

QUALIFICATION STANDARDS

Education & Experience:

· High School diploma or equivalent and/or related experience in a hotel or a related field preferred.

Physical requirements:

· Flexible and long hours sometimes required.

· Heavy work - Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

· Ability to stand during entire shift.

General Requirements:

· Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

· Must be able to multitask and prioritize departmental functions to meet deadlines.

· Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

· Attend all hotel required meetings and trainings.

· Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

· Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

· Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

· Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

· Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

· Must be able to cross-train in other hotel related areas.

· Must be able to maintain confidentiality of information.

· Must be able to show initiative, including anticipating guest or operational needs.

· Perform other duties as requested by management.

· Maintain a warm and friendly demeanor at all times.

DUTIES & FUNCTIONS

Fundamental Requirements:

· Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.

· Ensure the correct and timely set up of all Banquet Event Order functions.

· Maintain the highest standards of cleanliness and sanitation throughout the banquet function space, pre-function space, and storage areas to include the carpet, walls, walks, doors, windows, heating/air conditioning units, etc.

· Maintain the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meetings or food service functions.

· Be familiar with fire exit and extinguisher location, and follow all hotel safety rules.

· Breakdown after the completion of functions and ensure that all equipment and supplies are stored properly.

· Transport and store tables, chairs, and other equipment.

· Refresh meeting rooms as needed.

· Notify management of any hazards.

· Handle items for “Lost and Found” according to the standards.

· Ensure overall guest satisfaction.