Technical Support Representative

🚀 We’re Hiring – Tier 1 Technical Support Representative (IT / Telecom Industry)

📍 Marietta, GA

💰 Salary : $45K – $52K

Are you passionate about helping users, solving technical issues, and growing in the IT support world?

We are hiring for a Tier 1 Technical Support role with a leading organization in the IT / Telecom services industry .

✨ What You’ll Do :

🔹 Be the first point of contact for customer inquiries via phone, chat, and email

🔹 Troubleshoot basic software, hardware, and networking issues

🔹 Log support tickets in Zoho (training provided)

🔹 Escalate complex cases to Tier 2 teams as needed

🔹 Maintain empathy, patience, and professionalism throughout customer interactions

📌 Requirements :

• ️ Associate degree in IT or similar experience (3+ years preferred)
• ️ Experience with Mikrotik routers or Cisco switches is an advantage
• ️ Exposure to Wi-Fi controller solutions such as Ruckus, Omada, Unifi, Meraki, Mist, or Cisco
• ️ Strong communication skills and willingness to learn

⭐ Why Join?

✨ Paid training and continuous learning opportunities

✨ Health, vision, dental, life insurance, PTO & retirement plan

✨ Advancement opportunities within the company

✨ Supportive team culture

✨ Some shifts include remote weekend work options

If you’re looking for stability, growth, and a supportive environment — this could be the right fit!

📩 Interested?

Apply by sending your resume via DM or email me at sameera@3ipeople.com (or reply here).