Customer Service Representative - Bilingual Spanish

About the Role :

Robert Half is partnering with a mission-driven nonprofit organization dedicated to providing essential community support and resources across San Diego. They are seeking a Bilingual Spanish Customer Service Representative to join their growing team.

This position begins onsite for the first six months to ensure comprehensive training and team integration, with the opportunity to transition to a hybrid schedule (3 days onsite / 2 remote) thereafter.

Key Responsibilities :

• Deliver exceptional customer service to community members in both Spanish and English via phone, email, and in-person interactions.
• Provide information on available programs, services, and eligibility requirements.
• Document all client interactions accurately in the organization’s database.
• Schedule appointments, assist with follow-ups, and ensure timely communication.
• Collaborate with cross-functional teams to connect clients to the right resources.
• Uphold confidentiality and demonstrate empathy in every client interaction.