manager, creative operations

Now Brewing Manager, Creative Operations!

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. This job contributes to Starbucks success by developing, optimizing and executing on our go-to-market process to achieve our goal of customer-centered marketing across all channels. This role is responsible for the day-to-day management and flawless execution of complex creative projects and programs that spans digital and print deliverables; while focusing on automation and creative production including but not limited to processes, tools, systems, etc. This position will also influence individuals and teams to adopt new ways of work that deliver agility, continuous improvement, collaboration and a growth mindset to our creative practice, enabling us to effectively and efficiently scale communications.

As a manager, creative operations, you will

• Develop and update integrated plans that include deliverables, strategic alignment, enterprise-wide impacts, milestones, risks, assumptions, constraints and overall investment.
• Ensure creative requirements, audience data, and creative direction are clearly communicated to operations teams, acting as liaison for multiple functional areas.
• Responsible for execution of multiple project deliverables, timelines and identifying risk. Oversee all aspects of approvals and production schedules.
• Use existing marketing & creative technology, tools & processes to execute day to day creative, content & production design projects.
• Test new tool features and capabilities as they become available to identify opportunities to maximize return on existing technology investments.
• Develop and refine creative operations models including processes, tools, systems, etc., to drive improvements to existing end-to-end processes in partnership with leadership and cross-functional partners.
• Collaborate across stakeholder teams to develop and create operational business requirements for the development of new creative processes and tools.
• Lead via influence and by example, build relationships effectively, identify and share best practices, train and mentor team members.
• Have a deep level of knowledge of Marketing, Marketing Technology, Product and Creative functions.
• Have a deep level of knowledge about various aspects of traditional and non-traditional production; including but not limited to : print, packaging, web, digital, mobile, video and other multi-media.
• Ensure the direction of creative is communicated to production and technical teams, acting as liaison for both functional areas.
• Manage moderately to highly complex creative projects & programs independently or with support of Associate or Specialist.

We'd love to hear from people with :

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.