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Production Support Analyst
Production Support AnalystPrism IT Global • Jersey, New Jersey, USA
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Production Support Analyst

Production Support Analyst

Prism IT Global • Jersey, New Jersey, USA
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  • [job_card.full_time]
  • [job_card.permanent]
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Job Role : Production Support Analyst

Location : Jersey City NJ (Hybrid)

Type : Long Term Contract

Job Summary :

We are seeking a Production Support Analyst to provide technical and functional support for critical banking and financial applications in a 24x7 enterprise environment . The candidate will be responsible for incident management issue resolution root cause analysis and continuous improvement of production systems ensuring high availability and stability for clients business operations.

Key Responsibilities :

  • Provide Level 2 / 3 production support for enterprise applications within the Banking / Financial Services domain.
  • Monitor application health performance and batch jobs using standard monitoring tools.
  • Respond to incidents service requests and alerts ensuring timely resolution per SLA.
  • Perform root cause analysis (RCA) and drive permanent fixes for recurring issues.
  • Coordinate with development infrastructure and business teams to troubleshoot and resolve production issues.
  • Manage change release and deployment activities with proper documentation and approvals.

Required Skills & Experience :

  • 5 8 years of experience in production support / application support within banking or financial institutions.
  • Strong knowledge of UNIX / Linux SQL (Oracle DB2 or Sybase) and Shell / Python scripting.
  • Experience with incident management tools (ServiceNow Remedy or JIRA etc).
  • Hands-on experience with job scheduling tools (Control-M Autosys or similar).
  • Understanding of application architecture web services and message queues (MQ Kafka etc.).
  • Ability to analyze logs troubleshoot issues and identify performance bottlenecks.
  • Excellent communication skills and ability to work in a fast-paced global support environment.

    • Regards

    Ashish

    Email ID : Key Skills

    IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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