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SAP FICA Consultant
SAP FICA ConsultantRussell Tobin • Waltham, MA, US
SAP FICA Consultant

SAP FICA Consultant

Russell Tobin • Waltham, MA, US
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  • [job_card.full_time]
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Job Description

Position- SAP FICA

Location- WALTHAM, MA

rate- $60 / hr

Job descriptions : Position Summary

The Service Delivery Manager (SDM) will oversee the delivery of Application Management Services (AMS) for SAP systems, ensuring high-quality support, compliance, and continuous improvement for a Retail customer. This role acts as the primary point of contact for clients, managing service performance, team coordination, and stakeholder communication.

Key Responsibilities

  • Service Governance : Ensure adherence to SLAs, KPIs, and contractual obligations for AMS delivery.
  • Incident & Problem Management : Oversee resolution of critical incidents (P1 / P2), root cause analysis, and preventive measures.
  • Change & Release Management : Coordinate approved changes, ensuring proper documentation, testing, and deployment.
  • Stakeholder Management : Act as the client-facing lead for escalations, status reporting, and service reviews.
  • Team Leadership : Manage AMS support teams across SAP modules (FICO, MM, SD, etc.), ensuring resource allocation and skill development.
  • Continuous Improvement : Identify opportunities for automation, process optimization, and cost efficiency.
  • Compliance & Audit : Ensure adherence to SOX, security, and audit guidelines.
  • Financial Management : Monitor budgets, forecasts, and cost optimization for AMS operations.

Required Qualifications

  • Experience : 10+ years in SAP AMS delivery, with at least 3–5 years in a managerial role.
  • Expertise : Strong understanding of SAP landscapes (ECC, S / 4HANA), AMS processes, and ITIL framework.
  • Leadership : Proven ability to manage large teams and global delivery models.
  • Communication : Excellent client-facing and stakeholder management skills.
  • Tools : Familiarity with ITSM tools (ServiceNow etc.) and reporting dashboards.
  • Preferred Skills

  • Exposure to S / 4HANA migration and AMS transition projects.
  • Knowledge of automation tools for SAP / Joule.
  • Experience in multi-vendor governance and offshore / onshore delivery models.
  • Project exposure with a Retail Customer would be an added advantage.
  • Work Environment

  • Shift : May require rotational shifts for global support.
  • Engagement : Long-term AMS support with occasional minor projects.
  • Availability : Must be ready to support & represent for Critical Incidents like P1 & P2.
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