Receptionist
Reports to Office Manager
Background: Cahaba Medical Care Foundation is a community health center organization providing medical, pharmacy, dental, and behavioral health services to diverse underserved communities in Jefferson, Bibb, Perry, and Chilton counties. We are a Level 3 Patient-Centered Medical Home and Joint Commission accredited organization, committed to increasing integration and coordination of behavioral health and primary care. This is an exciting, fast paced practice with a strong mission and commitment to providing high quality care.
Travel may be required from time to time to complete assigned responsibilities.
Responsibilities & Duties
In accordance with policies & procedures:
Answer the telephone in a courteous and professional manner within 3 rings
Receive and convey messages in writing, verbally and electronically
Assist patients and their families in a compassionate manner
Make appointments following preset scheduling rules
Fax documents
Scan documents
File documents
Prepare documents for mail-out
Open and distribute incoming mail
Assist in routing telephone calls and messages to the appropriate staff
Collect copayments at each patient encounter, and, if necessary, make bank deposits in accordance with financial policy
Check and transcribe demographic information from the patient intake sheet to their electronic medical chart to ensure correct demographic information on each patient
Is able to appropriately triage telephone calls from other health care facilities or from other nurses or physicians to the appropriate clinical staff in a timely manner
Communicate with providers effectively about patient and scheduling conflicts (i.e. double booking, rescheduling, follow-ups with a different provider)
Ensure that each patient has the correct forms to fill out prior to each patient encounter (demographics, medical record release, HIPAA, well child check forms, new patient intake forms, etc.)
Ask patient for updated insurance information, verify insurance eligibility, and screen patients for sliding fee eligibility based on income and household size information
Explain sliding fee application process to potentially eligible patients
Perform any other duties assigned by a supervisor
Qualifications:
Excellent communication and interpersonal skills
Excellent ability to multitask
Attention to detail
Due to the nature of the job, needs to take detailed messages that are forwarded to the right staff member that has all correct information about the person that call
Vitally important that all demographic data is entered into each pt’s medical record correctly
Flexibility
Minimum of a high school diploma
Prompt, regular attendance at the office
Receptionist • Bessemer, AL, US
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