Tour Guide & Retail Sales (Pleasant Grove)

Tour Guide & Retail Sales

Department : Retail

Reports To : Director of Sales

Location : Pleasant Grove, Utah

Employment Type : Part-Time 10 - 15 hours a week.

Hourly Rate : $20

Position Summary

We are seeking an engaging, knowledgeable, and customer-focused Tour Guide to lead visitors through our facility, share our story, and deliver a memorable, high-quality guest experience. The ideal candidate is outgoing, reliable, comfortable speaking to groups, and passionate about hospitality. Have knowledge and interest in spirits, distilling and mixology.

Key Responsibilities

• Welcome guests and lead guided tours with energy, professionalism, and enthusiasm.
• Communicate the companys history, mission, processes, and products in a clear and compelling manner.
• Ensure tours run on schedule and maintain excellent pacing and flow.
• Provide accurate information and answer guest questions confidently.
• Maintain safety standards and ensure guests follow all facility guidelines.
• Assist with tastings, demonstrations, and onsite events (if applicable).
• Support retail operations, including product recommendations and basic sales transactions.
• Gather and report visitor feedback to help improve the guest experience.
• Maintain a clean, organized, and welcoming tour environment.
• Check State Ids to be 21+ compliant and upsell products within retail.

Required Qualifications

Preferred Qualifications

Work Schedule

Weekends and nights as needed. Hours needed 10 to 15 hours per week.

Flexible availability for events or private tours.