LEAD LODGING CLERK

Job Posting

Summary About the position : This position is Non-appropriated Fund (NAF) and will be assigned to the Air Force Recreational Area, Fort Tuthill, Flagstaff. Position subject to irregular tour of duty and may require rotating shifts including holidays, evenings and weekends. Responsibilities As a working leader, performs the following duties : Distributes and balances workload among employees. Observes working progress, production, and adherence to quality and safety standards. Instructs and trains new employees. Evaluates unresolved employee complaints or operational issues to 2nd level supervisor. Provides input on performance progress, and disciplinary problems. Receives and confirms room reservation by letter, telephone, email, or personal contact. Registers and assigns rooms to guest, makes and issues room keys, and may escort guest to rooms as needed. Ensures that only authorized patrons use government sponsored quarters. Calculates and posts charges to patron's accounts and balances total with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's reports, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person / organization of maintenance problems reported by guests. Ensures front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs various clerical and administrative support duties for Fort Tuthill Off Base Recreation Area. Maintains necessary suspense control. Use MS Office software to produce a variety of documents correspondence, reports, and other materials. Performs Records Custodian (RC) function for the work center. Assists in entering invoices into the NAF Resale Inventory System (NAFRIS). Assist with cashier deposit reports and completing Consolidated Cost Center Reports. Assist in preparation and consolidation of daily activity AF Fonn 1875s, deposits and reports. Assist with the initiation and completion of inputs into daily 1876s in the Services Agency Information System (SAIS). Assist in ensuring all information is accurate and timely. Assists with payroll duties such as time keeper and makes inputs to SETS timesheets. Performs a variety of general office duties such as receiving telephone calls and visitors, routing and filing correspondence, maintaining files, makes tentative appointments for supervisor, and arranges staff meetings, as required. May brew and serve coffee beverages during set hours established. Ensures coffee, beer and wine bar remains clean.

Requirements Conditions of Employment Qualifications Who May Apply : Open to everyone. Applicants will be categorized by preference(s) and / or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 10 / 28 / 2025 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse / Widow / Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience : Applicant must be 19 years of age, have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perfonn satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to solve common arithmetic problems, and to make change when receiving payment from customers. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION : Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional Information Individual must fully meet qualification / eligibility / background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. This position is included in a bargaining unit. Union Name AFGE and Local or Chapter Number 1547. Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions.