Commercial Quality Analyst

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Role Summary

Join Associated Bank's Commercial Support Services team as a Commercial Quality Analyst, where you'll help enhance service performance through data-driven insights and automation. In this role, you'll monitor service levels, streamline reporting, and support process improvements that strengthen the client experience. This position offers the opportunity to grow your analytical skills in a collaborative, performance-focused environment.

Key Accountabilities

• Monitor daily Service Level Agreements (SLAs) to ensure timely and accurate reporting of performance metrics.
• Develop automated reports and dashboards to enhance visibility and efficiency across Commercial Support Services.
• Manage the CSS Quality mailbox, log issues, and coordinate with segment leaders to ensure swift resolution and process improvements.
• Assist in facilitating daily SLA calls and compile segment status updates for leadership reporting.
• Create and update Standard Operating Procedures (SOPs) to reflect new processes and quality initiatives.
• Analyze performance trends to establish benchmarks and identify opportunities to elevate service standards.
• Support training initiatives by identifying best practices and quality improvement opportunities.
• Collaborate with leadership to implement new tools and reporting enhancements that drive operational excellence.

Education & Experience

Required :

Preferred :

Why You'll Love Working Here

At Associated Bank, you'll be part of a team that values collaboration, integrity, and innovation. We invest in your growth with development opportunities, meaningful work, and a culture built on respect and inclusion. Apply today to make an impact and help us shape the future of commercial service excellence.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

Retirement savings including both 401(k) and Pension plans.

Paid time off to volunteer in your community.

Opportunities to connect with others through our diversity-focusedColleague Resource Groups.

Competitive salaries with professional development and advancement opportunities.

Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.

Personal banking, loan, investmentand insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community on Facebook , LinkedIn and X .

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.

Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish . Know Your Right to Work English or Spanish .

Associated Bank isPay Transparency compliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

$18.41 - $31.56 per hour