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Account Director
Account DirectorTen Group • New York, NY, US
Account Director

Account Director

Ten Group • New York, NY, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Account Director

Ten Lifestyle Group is seeking an experienced Account Director to lead strategic client partnerships in New York. This role is perfect for a commercially driven leader who excels in client strategy, team development, and cross-functional collaboration.

You'll be responsible for growing key accounts, building senior relationships, and mentoring a high-performing team of Account Managersall while delivering exceptional service across banking and lifestyle sectors.

Key Responsibilities

Client Leadership & Strategic Growth

  • Own and expand senior relationships with key corporate clients across the region.
  • Lead strategic business reviews and data-driven conversations with C-suite stakeholders.
  • Understand client goals and position Ten's services as a critical tool for customer retention and loyalty.
  • Shape and execute growth plans across accounts to increase usage, satisfaction, and value.

Team Management & Leadership

  • Directly manage and coach a team of Account Managers, supporting their professional development and performance goals.
  • Foster a collaborative, high-performing team culture aligned to Ten's values.
  • Set clear expectations, share best practices, and provide mentorship on client-facing strategy, communications, and relationship management.

    • Account Strategy & Commercial Oversight

  • Translate data insights into strategyusing performance metrics to identify opportunities and mitigate risks.
  • Lead contract renewals, RFP responses, and pricing discussions in partnership with Commercial and Legal.
  • Ensure alignment between Ten's services and the client's evolving needs, while maintaining profitability and SLA compliance.

    • Internal Collaboration & Cross-Functional Delivery

  • Coordinate with internal teams across Service Delivery, Product, Marketing, and Legal to ensure smooth execution and account alignment.
  • Represent the client voice internally, while reinforcing Ten's value and strategic contributions.
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