Customer Technical Support & Implementation LeadCalpion/Plutus Health • Addison, TX, United States

[error_messages.no_longer_accepting]

Customer Technical Support & Implementation Lead

Calpion / Plutus Health • Addison, TX, United States

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

ABOUT ARTEMIS ABA

Salesforce-based practice management and EMR software for ABA therapy providers. We help practices manage clinical workflows, scheduling, authorizations, billing, and RCM - all in one platform.

ABOUT THE ROLE

Lead technical support and implementations for our Salesforce-based ABA clinical & practice management platform. Be the technical bridge between our ABA therapy customers and engineering team.

WHAT YOU'LL DO

Technical Support

Own Level 1-2 support : troubleshoot software issues, integrations, data sync, reporting
Manage tickets via Zoho - hit SLAs, drive CSAT
Build knowledge base, train customer success team
Escalate bugs to engineering with clear documentation

Implementation & Onboarding

Lead new customer implementations (10-500+ user practices)

Configure Salesforce : users, permissions, workflows, custom objects

Train BCBAs, RBTs, billing staff on clinical + billing workflows

Migrate data from competitor ABA platforms like Passage Health, Catalyst, Aloha ABA, Rethink, WebABA

Build custom reports / dashboards

Cross-Functional Impact

Partner with Sales on technical demos

Feed Product roadmap with customer insights

Document patterns, improve processes

YOU BRING

Must-Haves : 5+ years healthcare software support OR implementation 1+ years ABA practice management software 2+ years hands-on ABA clinical, billing, or practice operations experience Salesforce administration skills (Admin cert preferred) SQL, APIs, healthcare integrations (clearinghouses, ERA / EDI) Deep ABA knowledge : session notes, treatment plans, billing (97151-97158), authorizations Customer-facing communication skills (translate tech → BCBAs / practice owners)

Nice-to-Haves : RBT, BCaBA, or BCBA certification Salesforce certifications (Platform App Builder, Service Cloud) Experience competitor ABA platforms Former ABA Clinic Director, Billing Manager, or Operations role

WHY ARTEMIS ABA?

Mission-driven : Impact autism therapy practices nationwide

High growth : $35M revenue, preparing for exit in 9-12 months

Salesforce platform : Career growth in SF ecosystem

Direct impact : Shape product roadmap, solve real customer problems

COMPENSATION

Attractive base + bonus Performance tied to CSAT, NPS, implementation success Full benefits : medical, dental, vision, 401k match PTO + holidays

Onsite : Dallas office

YOUR FIRST 90 DAYS

Month 1 : Shadow 3 implementations, resolve 50+ tickets, get Salesforce certified

Month 2 : Lead 2 implementations solo, achieve 4.5+ CSAT

Month 3 : Own escalations, reduce backlog 30%, identify top product gaps

[job_alerts.create_a_job]

Customer Support Lead • Addison, TX, United States

[internal_linking.related_jobs]

Customer Success Lead

AE Perkins • Dallas, TX, US

[filters.remote]

[job_card.full_time]

[filters_job_card.quick_apply]

The Customer Success Lead acts as a dedicated advocate for both clients and members, delivering a high level of personalized service and acting as the primary channel for external product support, ...[show_more]

[last_updated.last_updated_30]

Technical Support Shift Lead

DataBank Holdings, Ltd. • Dallas, TX, United States

[job_card.full_time]

DataBank's managed data center services are anchored in world-class facilities.Our customized technology solutions are designed to help customers effectively manage risk, improve their technology p...[show_more]

[last_updated.last_updated_30] • [promoted]

Technical Support Tier I (Plano)

Vingcard • Plano, TX, US

[job_card.part_time]

Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems, billing inquiries, submits return merchandise authorizations, and promotes aftermarket ...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Technical Support Specialist

Dallas Staffing • Dallas, TX, US

[job_card.full_time]

Customer Service Representative.We are seeking a Customer Service Representative to join our team as the frontline connection between our company and our customers. This role plays a vital part in p...[show_more]

[last_updated.last_updated_30] • [promoted]

DQ Implementation Lead

Tiger Analytics • Dallas, TX, US

[filters.remote]

[job_card.full_time]

[filters_job_card.quick_apply]

Tiger Analytics is an advanced analytics consulting firm.We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data.Our consultants b...[show_more]

[last_updated.last_updated_30]

Technical Lead - Envestnet Integration (Dallas)

Photon • Dallas, TX, US

[job_card.full_time] +1

For the past 20 years, Photon has powered many Digital Experiences for the Fortune 500.Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged i...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Manager Customer Support - Vetsoft Enterprise Team Leader

IDEXX Laboratories • Frisco, TX, US

[job_card.full_time]

Manager Customer Support - Enterprise Team Leader.IDEXX is seeking a front line leader for their Manager Customer Support - Enterprise Team Leader position. You will lead a team of global agents, ba...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Vice President, Global Customer Experience; Services & Support - Mainframe Software Division

Broadcom • Plano, TX, US

[job_card.full_time]

Vice President, Services & Support Software Division.We're looking for a dynamic Vice President of Services and Support to lead our global customer success, professional services, and technical su...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

NetSuite implementation Lead Consultant

NeerInfo Solutions • Richardson, TX, United States

[job_card.full_time]

Pittsburgh, Pennsylvania / Richardson Texas / Raliegh NC / Indianapolis IN / Hartford CT / Phoenix AZ.NetSuite implementation projects and advising optimizations to NetSuite. The role will be responsible for...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Implementation Manager

Fleet Pride • Dallas, TX, US

[job_card.full_time]

The Implementation Manager will support the Strategic Account Managers to execute and drive new customer programs.This will include cross functional work with every department in the organization.T...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

L-1 Technical Support (Plano)

Tabit.cloud • Plano, TX, US

[job_card.part_time]

We connect our passion for people and innovation to revolutionize the hospitality industry by providing cutting-edge solutions that increase the bottom line and propel businesses to the next level....[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Customer Support Catalogue Listing Service Associate

Zensark Inc • Dallas, Texas, United States

[job_card.full_time]

The Catalogue Listing Service Associate will be required to work with suppliers to adopt the catalog service in Client’s global electronic marketplace. The individual will have supplier campaign res...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Technical Solutions Engineer

Indotronix Avani Group • Dallas, TX, US

[job_card.full_time]

Job Title : Technical Support Engineer.Pay rate : $80 - $90 / hour on W2.Hybrid Schedule : Hybrid 3x / week onsite in our Boston, Dallas (Coppell), or Raleigh office. Must be in one of these three geograph...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Technical Support

TradeJobsWorkforce • 75284 Dallas, TX, US

[job_card.full_time]

We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...[show_more]

[last_updated.last_updated_30] • [promoted]

Lead Customer Trust Analyst, Premier Support

Thomson Reuters • Frisco, TX, United States

[job_card.full_time]

We're looking for a customer-facing professional with a consultancy or advisory background to support our Premier customers with their security and compliance needs. This role is ideal for someone w...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Production / Application Support Lead

Smart IT Frame LLC • Plano, TX, United States

[job_card.full_time] +1

Role : Production / Application Support Lead.Location : Plano, TX (Onsite – 5 days / week).At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffin...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Bilingual Technical Support Claims Analyst (Telecom / Electronics)

Avacend • Plano, TX, United States

[job_card.full_time]

[filters_job_card.quick_apply]

MailCompose"> Top Skills : Customer Care Experience (Call Center) / Claims Management Experience / Insurance Claims or Adjuster background beneficial...[show_more]

[last_updated.last_updated_1_day]

Customer Support Engineer

PollyEx • Dallas, Texas, United States, 75201

[job_card.full_time]

You have 4+ years of customer service or technical support experience and are ready to take the next step in your career with a hyper-growth, fast-paced SaaS company thats transforming the mortgage...[show_more]

[last_updated.last_updated_30]