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Branch Manager III Boston Franklin St Branch
Branch Manager III Boston Franklin St BranchRockland Trust • Boston, MA, United States
Branch Manager III Boston Franklin St Branch

Branch Manager III Boston Franklin St Branch

Rockland Trust • Boston, MA, United States
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Branch Manager III – Boston Franklin St Branch

Join to apply for the Branch Manager III Boston Franklin St Branch role at Rockland Trust .

As a Branch Manager at Rockland Trust, you are instrumental in driving branch success and delivering exceptional customer experience as you build, coach, develop, lead, and motivate a dedicated team of professionals. Each day, you create a positive and motivating team environment to help staff meet branch goals and objectives, and cultivate a customer‑centric retail environment focused on identifying and providing team‑based solutions for customer financial needs.

You are responsible for ensuring a positive customer experience by proactively identifying, reporting, and resolving customer issues. You set and model sales and service standards and shape the future of our banking operations.

What You’ll Experience

  • Meaningful relationships : We believe that each relationship matters and are fully committed to creating a respectful and inclusive environment where everyone has the chance to succeed.
  • Commitment to community : We support our communities and are committed to helping those in need.
  • Recognition & reward : All colleagues are recognized for their contributions.
  • Training & development : We invest in our colleagues’ success with educational experiences and resources.
  • Comprehensive benefits : Competitive compensation with performance incentive awards; Health, Dental, Vision, Pet insurance, 401(k) retirement plan, Long‑Term Disability & Life insurance, Child Care Reimbursement, Tuition Assistance, wellness program and more.

Who We Are

At Rockland Trust, we believe that being a great place to bank starts with being a great place to work. When our colleagues are valued and cared for, they’re empowered to make a difference for our customers and communities. For over 116 years, we have been dedicated to strengthening the neighborhoods we live in and serve.

What You’ll Do

  • Manage and grow specialty De Novo locations and establish a strong book of business in new markets.
  • Develop effective lobby management and customer outreach to enhance the customer experience.
  • Select, hire, and motivate staff to deliver our value propositions and financial results.
  • Hold regular meetings with employees to ensure training and motivation toward sales and service standards.
  • Conduct employee coaching to meet or exceed customer experience, sales, and financial goals.
  • Lead a team in prospecting new businesses while managing and growing existing relationships.
  • Foster a positive climate of teamwork and inspire confidence, respect, and loyalty.
  • Track, document, and report sales performance.
  • Ensure branch staff consistently deliver a world‑class customer experience.
  • Utilize outbound calling skills and network within a dense community to expand business opportunities.
  • Promote technology, self‑service channels, ATM, online banking, and mobile banking alternatives.
  • Partner with business lines (Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, Investment).
  • Maintain operational integrity and regulatory requirements at the branch.
  • Act as an ambassador : promote the bank via CRA activities, community events, and business non‑profit organizations.
  • Demonstrate core values and meet core customer promises.
  • Assume additional responsibilities as assigned by Senior Management.

    • Required Qualifications

  • College degree in business or finance or equivalent experience.
  • Minimum 2 years of prior retail banking or retail sales management experience.
  • Outstanding verbal and written communication skills with strong leadership ability.
  • Strong track record of managing sales, customer experience, and operations of a large, complex business focus or business hub.
  • Thorough understanding of requirements for a successful sales and service organization.
  • High professionalism and ethical conduct.
  • Ability to work normal office hours, standing, continuous customer support.
  • Willingness and ability to work flexible work week including weekends as needed.
  • Ability to successfully complete our training program.

    • Preferred Skills / Experience

  • Retail banking experience in a sales environment with supervisory experience.
  • Recommended 80 M or greater in total deposits in an established retail branch.

    • EEO Statement

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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