Implementation Manager

A company is looking for an Implementation Manager to join their growing CX team.

Key Responsibilities

Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success

Manage 30-40 concurrent implementation projects, ensuring engagement and momentum throughout multi-month onboarding

Collaborate with Product, Support, and CS teams to ensure a seamless customer journey and address any blockers

Required Qualifications

3-5 years of experience in SaaS onboarding, implementation, or project management

Proven ability to manage multiple, multi-month implementation projects with mid-market or Fortune 100 clients

Experience with cloud-based platforms and the ability to quickly learn complex software ecosystems

Exceptional organizational and project management skills with the ability to work autonomously in a remote environment

High emotional intelligence and professional resilience