Account Manager II

Job Description

Job Description

About Argents Express Group

Argents Express Group is a privately owned 3PL and supply-chain solutions provider that has supported businesses nationwide since 1977. With nearly five decades of experience, Argents delivers end-to-end logistics services, including freight forwarding, customs brokerage, domestic transportation, warehousing, inventory management, and e-commerce fulfillment. Our modern technology, real-time visibility, and integrated warehouse operations allow us to offer accurate, scalable, and efficient solutions tailored to each client’s needs.

With operational hubs in Charleston, SC; Chicago, IL; and Seattle, WA, Argents combines the agility of a family-owned company with the capabilities of a full-service national 3PL. We partner with brands of all sizes to streamline their supply chains, enhance fulfillment performance, and provide high-touch customer service at every step. At Argents, employees join a collaborative, growth-focused team committed to delivering exceptional logistics and fulfillment experiences.

Duties & Responsibilities

The Account Manager II oversees all daily client operations within a fulfillment and distribution environment, acting as the primary contact for customer needs, shipment coordination, data accuracy, BOL processing, discrepancy resolution, and freight planning. This role builds strong operational relationships, maintains and improves SOPs, supports warehouse teams, reviews pricing and reporting, and manages invoicing cycles. In addition, the Account Manager II trains staff, develops new reporting and processes to strengthen operations, assists with client system setup, and contributes to departmental and customer-driven infrastructure growth. Strong customer service, analytical abilities, Excel proficiency, and the ability to lead and improve operational workflows are essential.

Account Manager I

• Working directly with clients to assist and facilitate with day-to-day operations
• Become an expert on client specific accounts and their business needs
• Understands onboarding through account maturity
• Assists in expanding customers sales channel
• Build operational relationships with current customers
• High Volume of data entry
• Processing BOLs and associated paperwork
• Work daily to evaluate and resolve shipment discrepancies
• Planning and booking freight shipments
• Help to educate and guide warehouse workers on operational processes
• Learn new and expand on current SOPs
• Implements new concepts to strengthen operations
• Review transaction pricing based on rate tariffs
• Review and analyzes transactional based reports
• Invoice clients on a cycled basis
• Train and oversee Operation Agents daily
• Manages CS team members who assist with daily operations and customer experience

Account Manager II

All duties and responsibilities listed under the Account Manager I role as well as the following :

Train employees in CGMP & OSHA Regulations

Build operational relationships with customers

Build, manage, maintain new reporting, process, and functions to strengthen the understanding and operation of customers

Client based system setup

understanding of client setup process across all platforms and the knowledge of workflow effects

Work with management to add or adopt new ideas, people, or systems designed to enhance the customer experience.

Drive infrastructure growth from a customer base and department base.

Begin to develop entry level understanding of management principles

Qualifications

High level of customer service

Self-Starter with attention to detail

Analyze and manipulate large amounts of data

Ability to learn, adapt, and thrive under pressure

Proven organizational and time management skills

Understanding of quality assurance

Experience & Education

Account Manager I

Previous experience working with a WMS and the interactive equipment

Understands fulfillment and distribution models

Proficient in Microsoft Office [ Strong knowledge of Excel tables and formulas ]

Educations

High School or equivalent ( 1 year experience )

Associates Degree - no experience

Entry Level

0-3 years’ experience

Account Manager II

Must possess the Experience & Education associated with Account Manager I in addition to the following :

Previous experience working with a WMS and the interactive equipment

Understands fulfillment and distribution models

Proficient in Microsoft Office [ Strong knowledge of Excel tables and formulas ]

Education

High School or equivalent - 2 - 3 years experience

Associates Degree - 1 year experience

Bachelor's Degree - no experience

Mid-Entry Level

2-5 years’ experience

Physical Requirements (ADA Compliance)

Ability to remain stationary at a desk for extended periods, frequently operating a computer, telephone, and other standard office equipment.

Ability to occasionally move about the office to access files, office machinery, or attend meetings; may need to transport parcels or packages up to 10-20 pounds occasionally.

Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Ability to observe details on documents and screens, requiring normal or corrected vision for reading and data entry.

Reasonable accommodations will be provided to enable qualified individuals with disabilities to perform essential job functions in accordance with the Americans with Disabilities Act.

Equal Employment Opportunity Statement

Argents is an equal opportunity employer and complies with all applicable federal, state, and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable federal, state, or local law.

At-Will Employment

Employment with Argents Express Group is at-will unless otherwise specified in a written agreement.

Background Checks

Employment is contingent upon successful completion of the TSA's Security Threat Assessment.

How to Apply

Qualified candidates should submit their resume and a brief cover letter detailing relevant experience.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Benefits :

401(k)

401(k) matching

Dental insurance

Vision Insurance

Health insurance

Health savings account

Life insurance

Paid time off

Tuition reimbursement

Compensation details : 70000-75000 Yearly Salary

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