Talent.com
Patient Services Assistant
Patient Services AssistantGreater Baltimore Medical Center (GBMC) • Owings Mills, MD, United States
Patient Services Assistant

Patient Services Assistant

Greater Baltimore Medical Center (GBMC) • Owings Mills, MD, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections.

Education

High School or GED equivalency

Experience

6 months of related experience

Skills

  • Customer service skills
  • Knowledge of medical terminology, preferred
  • Skill in written and oral communication
  • Ability to perform non-complex arithmetic calculations
  • Ability to organize and prioritize tasks
  • Ability to manage multiple tasks and phone volume simultaneously

Physical Requirements

  • Ability to sit, stand, walk and pay close attention to detail

    • Working Conditions

  • Normal office environment with little exposure to noise, dust, and the like.

    • Conditions of Employment

  • Ability to work in various practices, as needed.

    • Patient & Workplace Safety :

  • Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.

    • Patient Population :

    Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.

    Principal Duties and Responsibilities :

  • Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
  • Schedule patient appointments, performs data entry of patient demographic information and insurance.
  • Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient's visit.
  • Assist patient with registering for MyChart
  • Responsible for managing high volume of telephone calls
  • Generates telephone encounters from patient calls and routes to providers for review and follow up
  • Responsible for addressing all telephone messages by end of day
  • Performs (pre) registration and confirmation of patient appointments prior to date of service.
  • Check in patient, verify insurance, collect and scan identification and insurance cards.
  • Responsible for managing referral work queues. Schedules patient appointments from active referrals and / or attaches referrals to appointments scheduled
  • Responsible for managing incoming faxes, routing results and correspondence to appropriate provider and or staff.
  • Scan incoming medical records to patient's MRN.
  • Responsible for addressing and responding to In basket messages from patients and providers.
  • Responsible for closing out In Basket messages daily.
  • Responds to EPIC Secure chats as appropriate
  • Collect patient co-payments, form fees and outstanding balances.
  • Performs simple arithmetic calculations, reconciles all monies collected and makes deposits
  • Assist with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, and MCO's. Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures.
  • Obtains referrals and Preauthorization for procedures by calling insurance companies or generating electronic requests.
  • Other duties as assigned.

    • All roles must demonstrate GBMC Values :

    Respect

    I will treat everyone with courtesy. I will foster a healing environment.

  • Treats others with fairness, kindness, and respect for personal dignity and privacy
  • Listens and responds appropriately to others' needs, feelings, and capabilities

    • Excellence

    I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

  • Meets and / or exceeds customer expectations
  • Actively pursues learning and self-development
  • Pays attention to detail; follows through

    • Accountability

    I will be professional in the way I act, look and speak. I will take ownership to solve problems.

  • Sets a positive, professional example for others
  • Takes ownership of problems and does what is needed to solve them
  • Appropriately plans and utilizes required resources for various job duties
  • Reports to work regularly and on time

    • Teamwork

    I will be engaged and collaborative. I will keep people informed.

  • Works cooperatively and collaboratively with others for the success of the team
  • Addresses and resolves conflict in a positive way
  • Seeks out the ideas of others to reach the best solutions
  • Acknowledges and celebrates the contribution of others

    • Ethical Behavior

    I will always act with honesty and integrity. I will protect the patient.

  • Demonstrates honesty, integrity and good judgment
  • Respects the cultural, psychosocial, and spiritual needs of patients / families / coworkers

    • Results

    I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

  • Embraces change and improvement in the work environment
  • Continuously seeks to improve the quality of products / services
  • Displays flexibility in dealing with new situations or obstacles
  • Achieves results on time by focusing on priorities and manages time efficiently

    • Pay Range

    $16.79 - $24.37

    Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

    Equal Employment Opportunity

    GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

    [job_alerts.create_a_job]

    Patient Service • Owings Mills, MD, United States

    [internal_linking.similar_jobs]
    Patient Care Assistant / PCT / CNA (PRN / Casual Day Shift)

    Patient Care Assistant / PCT / CNA (PRN / Casual Day Shift)

    IntelyCare • New Freedom, PA, US
    [job_card.full_time]
    Facility Type : 20 Bed Small-Format Hospital (10 ER, 10 Inpatient).Job Perks : Night / Weekend shift differentials, 401K MATCH (100% vested day ONE after the eligibility period has been met!), Paid Emp...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Patient Services Team Lead

    Patient Services Team Lead

    AIP Crossroads 101 • Ellicott City, MD, US
    [job_card.full_time]
    Artificial Intelligence; Advanced Technology; The very best in patient care.With decades of expertise, RadNet is.With dynamic cross-training and advancement opportunities in a team-focused environm...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Travel Physical Therapy Assistant

    Travel Physical Therapy Assistant

    IDR Healthcare • Crownsville, MD, US
    [job_card.full_time]
    IDR Healthcare is seeking a travel Physical Therapy Assistant for a travel job in Crownsville, Maryland.Job Description & Requirements. Pay package is based on 8 hour shifts and 40 hours per wee...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapy Assistant (PTA) - $1,403 to $2,107 per week in Mitchellville, MD

    Travel Physical Therapy Assistant (PTA) - $1,403 to $2,107 per week in Mitchellville, MD

    AlliedTravelCareers • Mitchellville, MD, US
    [job_card.full_time]
    AlliedTravelCareers is working with CompHealth to find a qualified Physical Therapy Assistant (PTA) in Mitchellville, Maryland, 20716!. CompHealth exists to make the locums process easier.Not only w...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Patient Services Assistant

    Patient Services Assistant

    GILCHRIST • Baltimore, MD, US
    [job_card.full_time]
    Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collect...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Patient Service Coordinator / Medical Assistant (DOM Clinical Operations)

    Patient Service Coordinator / Medical Assistant (DOM Clinical Operations)

    Johns Hopkins University • Baltimore, Maryland, United States
    [job_card.full_time]
    The Department of Medicine is seeking a.Patient Service Coordinator / Medical Assistant.This position assists with ensuring efficient clinical operations and high-quality care to patients of an outpa...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Patient Service Coordinator

    Patient Service Coordinator

    Medstar Good Samaritan Hospital • Baltimore, MD, US
    [job_card.full_time]
    Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practic...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Patient Care Assistant / CNA / PCT (Full-time Day Shift)

    Patient Care Assistant / CNA / PCT (Full-time Day Shift)

    WellSpan Hospitals in Carlisle, Newberry & Shrewsbury • New Freedom, PA, United States
    [job_card.full_time]
    Small-Format Hospital (10 ER, 10 Inpatient).Night / Weekend shift differentials, 401K MATCH (100% vested day ONE after the eligibility period has been met!), Paid Employee Referrals! FREE Parking!.We...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Patient Coordinator

    Patient Coordinator

    Aspen Dental • Baltimore, MD, US
    [job_card.full_time]
    Patient Experience Coordinator.At Aspen Dental, we put you first, offering the security and job stability that comes with working with a world-class dental service organization (DSO).Our best-in-cl...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Physical Therapy Assistant - $1577 / Week

    Travel Physical Therapy Assistant - $1577 / Week

    LRS Healthcare - Allied • Mitchellville, MD, US
    [job_card.full_time]
    LRS Healthcare - Allied is seeking an experienced Physical Therapy Assistant for an exciting Travel Allied job in Mitchellville, MD. Shift : Inquire Start Date : ASAP Duration : 13 weeks Pay : $1577 / W...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Patient Service Team Coordinator RAM

    Patient Service Team Coordinator RAM

    Medstar Good Samaritan Hospital • Baltimore, MD, US
    [job_card.full_time]
    Job Opportunity At MedStar Health.MedStar Health is committed to providing world-class compassionate care to every patient every time at every touch point. All associates are accountable for their r...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapy Assistant - $1508 / Week

    Travel Physical Therapy Assistant - $1508 / Week

    Premier Medical Staffing Services, LLC • Mitchellville, MD, US
    [job_card.full_time]
    Premier Medical Staffing Services, LLC is seeking an experienced Physical Therapy Assistant for an exciting Travel Allied job in Mitchellville, MD. Shift : 5x8 hr days Start Date : 12 / 29 / 2025 Duration...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Patient Services Assistant

    Patient Services Assistant

    Greater Baltimore Medical Center Healthcare • Owings Mills, MD, United States
    [job_card.full_time]
    Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collect...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Patient Service Coordinator

    Patient Service Coordinator

    Johns Hopkins University • Baltimore, MD, United States
    [job_card.full_time]
    Specific Duties and Responsibilities.Provide friendly, courteous and confidential assistance to patients and their family members / representatives. Follow HIPPA guidelines at all times.Use EPIC syste...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Physical Therapy Assistant (PTA) - $1,480 per week in Maryland

    Travel Physical Therapy Assistant (PTA) - $1,480 per week in Maryland

    AlliedTravelCareers • All Cities, MD, US
    [job_card.full_time]
    AlliedTravelCareers is working with Core Medical Group to find a qualified Physical Therapy Assistant (PTA) in Maryland!. Client in MD seeking Physical Therapy Assistant : PTA.We are looking for a he...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapy Assistant - $1480 / Week

    Travel Physical Therapy Assistant - $1480 / Week

    Medpro Healthcare Staffing • Baltimore, MD, US
    [job_card.full_time]
    Medpro Healthcare Staffing is seeking an experienced Physical Therapy Assistant for an exciting Travel Allied job in Baltimore, MD. Shift : 5x8 hr days Start Date : 01 / 05 / 2026 Duration : 13 weeks Pay : ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Patient Service Representative

    Patient Service Representative

    Patient First • Bowie, MD, US
    [job_card.full_time]
    Patient Registration Specialist.The responsibilities of this job include, but are not limited to, the following : .Assisting patients using the kiosk prior to registration. Escorting patients in need ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Physical Therapy Assistant - $1419 / Week

    Travel Physical Therapy Assistant - $1419 / Week

    Medpro Healthcare Staffing • Crownsville, MD, US
    [job_card.full_time]
    Medpro Healthcare Staffing is seeking an experienced Physical Therapy Assistant for an exciting Travel Allied job in Crownsville, MD. Shift : 5x8 hr days Start Date : 01 / 05 / 2026 Duration : 13 weeks Pay...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]