Vice President, Application Support Engineer

Vice President, Application Support Engineer

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Application Support Engineer to join our Depositary Receipts Platform Engineering team. This role is located in Pittsburgh, PA OR Lake Mary, FL

In this role, you’ll make an impact in the following ways :

• Excellent analytical and problem-solving skills to effectively diagnose and resolve technical issues in a production environment.
• Conduct thorough root cause analysis for recurring issues, proposing and implementing permanent solutions to prevent future occurrences.
• Work closely with development teams, infrastructure teams, and other stakeholders to resolve complex issues and implement fixes.
• Monitor application and database performance, identify potential bottlenecks, and perform routine maintenance tasks to ensure system stability.
• Create and maintain documentation for troubleshooting procedures, knowledge articles, and incident reports.
• Strong written and verbal communication skills to effectively collaborate with various teams and stakeholders.
• Meticulous attention to detail in analyzing logs, code, and database performance metrics.
• Ability to work in a fast-paced environment and adapt to changing priorities and technologies.
• Prior experience in a production support role, preferably with exposure to Java-based applications and SQL Server databases.
• Identify opportunities for automation of repetitive tasks and implement scripts or tools to improve efficiency.
• Improve and protect the software and systems behind the organization's technology services, including management of scalability, availability, latency, performance, security, and capacity, delivering software faster, better, and cheaper.
• Enable great customer experience and product innovation by continuous improvement of operational support and performing end-to-end identification and resolution of customer friction points.
• Understand the organization's technical ecosystem to recognize systemic interrelationships and perform gap identification.
• Demonstrate fluency in emerging DevOps-centric automation tools and technologies for CI / CD, configuration management, and scale systems sustainably through automation and system evolution.

To be successful in this role, we’re seeking the following :

At BNY, our culture speaks for itself, check out the latest BNY news at :

BNY Newsroom

BNY

Here’s a few of our recent awards :

America’s Most Innovative Companies, Fortune, 2025

World’s Most Admired Companies, Fortune 2025

“Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards :

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity / Affirmative Action Employer - Underrepresented racial and ethnic groups / Females / Individuals with Disabilities / Protected Veterans.