Human Services Clerk - Customer Service

Customer Service Representative

The Customer Service Representative (CSR) is responsible for providing information and service to customers in support of the mission, vision, and values of the Douglas County Department of Human Service (Department). Receives information / documentation from customers and appropriately provides response to customers. This position heavily involves use of computers to gather data to answer questions. Maintains confidentiality of case information. This position is a front-line customer service role requiring the ability to work onsite, reliability including punctuality and regular attendance are essential functions of this job.

Examples of Duties

Reception / General

• Works onsite with reliable, punctual, and regular attendance.
• Greets customers to the office, makes appointments and issues visitor badges / maintain visitor logbook.
• Maintains lobby area in a neat, professional environment and ensures appropriate information is available in lobby area.
• Responds to walk-in and telephone inquiries, assesses situation, and provides accurate information to the customer. Provides information to customers in a courteous, polite, and professional manner. Obtains assistance from the assigned Case Specialist or Supervisor as appropriate.
• Responds to requests for applications for services by establishing appointments, sending out application packets, making referrals, and advising customers of information needed to facilitate services. Maintain documents in computer applications and systems.
• Records in multiple computer systems (State or County) related case file information.
• Initiates follow-up case status calls to customers as required.

Mail Processing

Administrative

Other duties as assigned.

Minimum Qualifications

EDUCATION and / or EXPERIENCE : High school Diploma or GED. Requires 1 (one) year of customer service-related experience. Human Services experience preferred. Bilingual in Spanish (read / write / speak) preferred. CERTIFICATIONS, LICENSES, & REGISTRATIONS : This position requires successful completion of a criminal background check including fingerprinting through a national database.

Supplemental Information

Douglas County offers an excellent comprehensive benefit package including but not limited to : Medical / Dental / Vision. For a more detailed overview please visit the Douglas County Career Website .