Talent.com
Employee Experience Coordinator
Employee Experience CoordinatorCooperCompanies • Trumbull, Connecticut, USA
Employee Experience Coordinator

Employee Experience Coordinator

CooperCompanies • Trumbull, Connecticut, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Description

About CooperSurgical

CooperSurgical is a leading fertility and womens healthcare company dedicated to putting time on the side of women babies and families at the healthcare moments that matter most in life. As a division of CooperCompanies were driven by a unified purpose to enable patients to experience lifes beautiful moments. Guided by our shared values dedicated innovative friendly partners and do the right thing our offerings support patients throughout their lifetimes from contraception to fertility and birth solutions to womens and family care and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers including testing and treatment options as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at .

Work location : Trumbull CT or Victor NY (on-site). This is a contract only role for 4 months

Scope :

Sits within the Employee Experience team within Global People Services. Provides a range of first level (basic) HR service support to employees and people managers. Support includes but is not limited to answering a variety of inquires related to process & policies reviews and confirms the accuracy and completeness of any employee data changes and makes updates in relevant HRIS systems / applications. Work assigned to the Employee Experience Coordinator is based on the complexity of the task as well as the incumbents familiarity with the local / regional requirements. Work is assigned to this role through a Global Case Management Review and Triage process. There are no supervisory responsibilities for this role.

Job Summary :

Supports the transaction process of employee data changes. Enters data changes into the HRIS system(s).

Responsibilities

Global People Services Accountabilities :

  • Allocate the assignment of requests coming through the Global Case Management Review & Triage process using established work allocation protocols.
  • Contribute to the continuous improvement (CI) activities.
  • Regularly participates in team meetings providing inputs and ideas to help progress the effectiveness and efficiency of the Global People Services Department.

Employee Experience Accountabilities :

  • Completes assigned Global Case Management assignments accurately and within the target SLA timeframe. Case Management assignments range in type and nature but generally stem from general policy or procedure inquiries to employee data change processing. Note : this role is routinely assigned the less- complex or standard assignments.
  • Liaise with internal and external stakeholders to progress work in a timely and accurate manner.
  • Supports the development and activation of process optimization plans.
  • Support the activation of global programs / processes delivered through the Centers of Expertise (CoEs).
  • Essential Job Functions :

  • Reads and interprets customer / key stakeholder requests.
  • Accurately inputs data into HRIS or other related systems compliant with SLAs.
  • Communicates with internal and external stakeholders in writing and / or verbally by phone or video-based technologies.
  • Completes work largely sitting or standing in an office-based desk environment.
  • Able to identify data input and process errors.
  • As business needs dictate works extended hours to complete daily department goals or tasks to include mandatory overtime.
  • May be required to work unique / non-standard shift hours to include mandatory overtime to meet the needs of a 24 / 7 business.
  • Travel :

  • Regular travel not required
  • Qualifications

    Knowledge Skills and Abilities :

  • Ability to consistently follow established processes and policies.
  • Basic understanding of data management in HCM systems (Oracle HCM preferred).
  • Current understanding of employment related regulations in the area / region assigned. (Note : this may vary depending on where the role is based and the Cooper locations served).
  • Excellent English speaking verbal and written communication skills.
  • Strong attention to detail and a commitment to timely follow-up.
  • Intermediate MS Office skills including Word Excel Teams PowerPoint and Outlook.
  • Ability to work independently or as part of a team.
  • Ability to readily adapt to and embrace change.
  • Other Knowledge Skills and Abilities Unique to some assignments for this role :

  • Written and oral fluency in language(s) other than English to be outlined in the specific job posting.
  • Work Environment :

  • Prolonged sitting / standing in front of a computer reading and responding to emails inquiries and / or completing data change assignments.
  • Frequent use of phone and video communication applications.
  • Extended work hours required as needed and / or determined by team manager.
  • Experience :

  • 2-4 years proven experience in the processing of a variety of related HR based inquiries and transactions in a global HRIS structure.
  • Ability to work in a fast-paced environment.
  • Experience in interfacing cross-functionally with others (e.g. Payroll HR Business Partners Managers etc.).
  • Proven ability to grow within an area of responsibility taking on additional and more complex work.
  • Demonstrated success performing a similar role with high-risk data such as payroll or HR required.
  • Experience as an HR Assistant or similar preferred.
  • Education :

  • High school diploma or GED required. Post-HS education in related field preferred.
  • Equivalent combination of education and experience may be considered.
  • Some level of college / university education preferred.
  • Our Benefits :

    To all agencies : Please no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms / employment agencies to any employee at CooperSurgical via-email the internet or in any form and / or method will be deemed the sole property of CooperSurgical unless such search firms / employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired no fee or payment of any kind will be paid.

    We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.

    For U.S. locations that require disclosure of compensation the starting base payfor this role is between$30.00 - $33.00 per hour. Theactual base payincludes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.

    Required Experience :

    IC

    Key Skills

    Customer Service,CFA,Ethernet,Fiber,Anesthesia

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Hourly Salary Salary : 30 - 33

    [job_alerts.create_a_job]

    Employee Experience Coordinator • Trumbull, Connecticut, USA

    [internal_linking.related_jobs]
    Benefits Customer Service Coordinator (50k-90k per year)

    Benefits Customer Service Coordinator (50k-90k per year)

    Professional Careers • Norwalk, Connecticut
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
    [last_updated.last_updated_variable_days]
    Employment Application

    Employment Application

    Nissan of Danbury • Danbury, CT, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Please submit your application so that we can get you into our system!.[show_more]
    [last_updated.last_updated_30]
    Transaction Coordinator

    Transaction Coordinator

    House Buyers of America • Bridgeport, CT, US
    [job_card.full_time]
    House Buyers of America is looking for a remote Settlement Coordinator to ensure all acquisitions and dispositions go to settlement in a timely manner. Ensure acquisitions are processed in a timely ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Share Your Opinions. Earn Rewards.

    Share Your Opinions. Earn Rewards.

    Opinion Edge • East Northport, New York, United States
    [job_card.full_time]
    Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey. Sign up now and start turning your voice into...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    FT Customer Experience Manager

    FT Customer Experience Manager

    Michaels • Westport, CT, US
    [job_card.full_time]
    Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Office Coordinator, Remote, 10 M - 12 M, Growth Opportunities

    Office Coordinator, Remote, 10 M - 12 M, Growth Opportunities

    Keller Executive Search • Bridgeport, CT, US
    [filters.remote]
    [job_card.full_time]
    Eager to keep a global executive search firm running smoothly while supporting dynamic teams? Become our Office Coordinator at Keller Executive Search and excel in a vibrant, team-oriented atmosphe...[show_more]
    [last_updated.last_updated_30] • [promoted]
    OASIS Workflow Coordinator (RN, PT, OT, SLP) - Homecare

    OASIS Workflow Coordinator (RN, PT, OT, SLP) - Homecare

    Hartford HealthCare at Home • Bethlehem, CT, United States
    [job_card.full_time]
    Meriden Ave Bradley Memoria (10003).Work where every moment matters.Every day, almost 40,000 Hartford HealthCare colleagues come to work with one thing in common : Pride in what we do, knowing every...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technology Operations Coordinator

    Technology Operations Coordinator

    CFS • Westport, Connecticut, United States
    [job_card.full_time]
    Technology Operations Coordinator - Hands-On IT Generalist (On-Site Preferred) - Greater Fairfield County, CT.Why take this Technology Operations Coordinator role?. Join a respected, mission-driven ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Engagement Manager

    Engagement Manager

    Jobs for Humanity • Westport, CT, US
    [job_card.full_time] +1
    Talentism helps leaders learn and adapt faster than the competition.Talentism's IP and methodology have been delivered to over 800 organizations, and are built on disciplines including neuroscience...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Retail Key Carrier Coordinator

    Retail Key Carrier Coordinator

    TJX • Bridgeport, CT, US
    [job_card.full_time]
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Price Rite - CGO / Scanning Coordinator (PRRC CT) Salary Range $20.19 - $26.00 / hr

    Price Rite - CGO / Scanning Coordinator (PRRC CT) Salary Range $20.19 - $26.00 / hr

    Price Rite • Bridgeport, CT, US
    [job_card.full_time]
    Reports To : Store Manager, Assistant Store Manager.At Price Rite, our purpose is to care deeply about people, helping them to eat well and be happy! We want everything you do as a Price Rite Team M...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Senior Employee Education Consultant

    Senior Employee Education Consultant

    Ascensus • Bridgeport, CT, US
    [job_card.full_time]
    Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better toda...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Treatment Plan Coordinator

    Treatment Plan Coordinator

    Dental Care Alliance • Monroe, CT, United States
    [job_card.full_time]
    Dental Treatment Plan Coordinator.This position is ideal for individuals who are passionate about patient care, detail-oriented, and skilled in administrative support. Health, dental, and vision ins...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Side Hustle Coordinator (Part-Time Remote)

    Side Hustle Coordinator (Part-Time Remote)

    Finance Buzz • Bethlehem, Connecticut, US
    [filters.remote]
    [job_card.full_time] +2
    We are looking for someone to take part in a program designed for people who already hold a full-time position but want extra income. You’ll explore proven side-hustle models, try them out, and find...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Framework & Sales Coordinator

    Framework & Sales Coordinator

    Biffa • Bridgeport, CT, US
    [job_card.full_time] +1
    Make A Difference As A Framework & Sales Coordinator.Contract : Full-time / Permanent.We're looking for an organised and detail-focused individual to manage our public sector frameworks and support ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Admissions Coordinator (LCSW, LMFT, LPC, LADC) - Inpatient unit

    Admissions Coordinator (LCSW, LMFT, LPC, LADC) - Inpatient unit

    St. Vincent's Medical Center • Westport, CT, US
    [job_card.full_time]
    Schedule : Thursday, Friday, and Saturday; 10 : 30am - 7 : 00pm.Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common : Pride in what we do, knowing every momen...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Staff Development Coordinator (RN)

    Staff Development Coordinator (RN)

    Ludlowe Center for Health & Rehabilitation • New Canaan, CT, United States
    [job_card.full_time]
    Ludlowe is a proud affiliate of National Health Care Associates.US News & World Report Best Nursing Home.Your work will be meaningful to you. You will make a genuine difference in the lives of our a...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Implementation Associate

    Implementation Associate

    Employment Hero • Bridgeport, CT, US
    [job_card.full_time]
    Employment Hero is on a mission to make employment easier and more valuable for everyone.Our Employment Operating System brings hiring, HR, payroll, and benefits into an all-in-one solution.Since o...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]