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Live Chat Agent
Live Chat AgentMasterpiece Roofing and Co • Littleton, Colorado, USA
Live Chat Agent

Live Chat Agent

Masterpiece Roofing and Co • Littleton, Colorado, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Description

We are seeking a motivated and customer-oriented Live Chat Agent to join our dynamic customer service team. As a Live Chat Agent you will be responsible for providing exceptional support to our customers through real-time chat. You will assist customers with their inquiries resolve issues and ensure a positive experience. The ideal candidate will have strong communication skills and the ability to multitask effectively in a fast-paced environment.

Responsibilities

  • Respond promptly to customer inquiries received via live chat.
  • Provide accurate information about products / services and resolve customer issues efficiently.
  • Document customer interactions and feedback for quality assurance.
  • Assist customers in navigating the website and placing orders.
  • Collaborate with other departments to escalate and resolve complex issues.
  • Maintain a friendly and professional demeanor at all times.
  • Meet performance metrics including response time and customer satisfaction ratings.

Requirements

  • Minimum 1 year of experience in customer service preferably in a live chat environment.
  • High school diploma or equivalent; further education is a plus.
  • Strong written communication skills with a focus on clarity and professionalism.
  • Ability to handle multiple chats simultaneously in a fast-paced environment.
  • Proficient in using chat software and basic computer applications.
  • Excellent problem-solving skills and a customer-centric approach.
  • Key Skills

    Computer Science,Continuous Integration,Fraud,Intake Experience,Law Enforcement,Usability,Analysis Skills,Computer Forensics,Driving,Teaching,Counterintelligence,Sass

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Live Chat Agent • Littleton, Colorado, USA

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