Associate Client Success Manager (B2B SaaS)

Associate Client Success Manager (B2B SaaS)

Prompt is revolutionizing healthcare by delivering highly automated, modern software to rehab therapy businesses, their teams, and the patients they serve. As the fastest-growing company in the therapy EMR space and the new standard in healthcare technology, we're looking to bring on an Associate Client Success Manager with a personal ambition to provide an optimal experience to our rehab therapy teams, ensuring their maximal success with Prompt.

This role offers an unprecedented opportunity to make a significant impact on our industry-leading Customer Success Team, which ranks 40 Net Promoter Score points higher than our competition (in other words, people love Prompt!). We're looking for someone resourceful, willing to bring new ideas, take on big challenges, and double down on what works. The expectation for this role is that once you complete our comprehensive Client Success Employee Onboarding program (3-4 months), you'll become a full Client Success Manager, ready for all CSM duties (listed below).

We're doing something special here, and this role will be critical in taking Prompt to the next level.

Why work for Prompt?

• BIG Challenges : Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
• Talented People : Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
• Healthy Approach : This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
• Positive Impact : Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good : )

The Role :

Our expectation of this very robust CS role is that, after your onboarding phase, you become a CSM and contribute to our customer base through providing training, working with clients after Go Live to ensure they are using the product optimally, and create a relationship with clients so you are able to sell the value-add of features that would benefit their business, staff, and patients. You will also play a role in providing support to our customers through our support channel. The ideal candidate has a background as a rehab therapist, has expertise in administrative and clinical workflows, is an excellent communicator and HIGHLY passionate about software. More on that below!

Key Responsibilities :

Minimum Requirements :

Preferred (Nice-to-have) Qualifications :

Perks - What You Can Expect :

Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department.

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.