Customer Service Advocate IIVirtualVocations • Sterling Heights, Michigan, United States
Customer Service Advocate II
VirtualVocations • Sterling Heights, Michigan, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Service Advocate, II- Outbound.
Key Responsibilities
Reaches out to members and / or providers for educational or informational purposes
Escalates calls when providers are unable to deliver solutions
Documents information for quality and performance tracking through CRM applications
Required Qualifications
High School diploma or GED required
1 - 2 years of related experience preferred
Vocational or technical education may be required in addition to work experience
Experience in a contact center environment is preferred
Continuous learning education may be beneficial
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