AI Product Enablement Lead

Job Description

Job Description

At TWG Group Holdings, LLC (“TWG Global”), we drive innovation and business transformation across a range of industries—including financial services, insurance, technology, media, and sports—by leveraging data and AI as core assets. Our AI-first, cloud-native approach delivers real-time intelligence and interactive business applications, empowering informed decision-making for both customers and employees.

We prioritize responsible data and AI practices, ensuring ethical standards and regulatory compliance. Our decentralized structure enables each business unit to operate autonomously, supported by a central AI Solutions Group, while strategic partnerships with leading data and AI vendors fuel game-changing efforts in marketing, operations, and product development.

You will collaborate with management to advance our data and analytics transformation, enhance productivity, and enable agile, data-driven decisions. By leveraging relationships with top tech startups and universities, you will help create competitive advantages and drive enterprise innovation.

At TWG Global, your contributions will support our goal of sustained growth and superior returns, as we deliver rare value and impact across our businesses.

The Role

The AI Product Enablement Lead plays a crucial role in helping enterprise teams successfully use a complex, orchestrated agentic AI assistant. This hybrid role spans user enablement, training, product collaboration, and structured feedback management .

You will partner with product managers, engineers, and subject-matter experts to build AI literacy, document workflows, translate user needs into product insights, and ensure employees can use advanced multi-agent capabilities safely and effectively.

The ideal candidate is a strong communicator who can simplify complexity, understand real workflows, and help shape meaningful product improvements.

Key Responsibilities :

Training & AI Enablement

• Develop and maintain training content : tutorials, best-practice guides, workflow examples, safe-use playbooks, and self-service resources.
• Deliver workshops, webinars, demos, and hands-on sessions to diverse audiences.
• Manage internal enablement channels to support ongoing literacy and adoption.

User Research & Workflow Analysis

Product Collaboration & Feature Support

Feedback Loop & Continuous Improvement

Program Management & Metrics

Requirements

Qualifications :

Benefits

This is a hybrid position ideally based out of our New York, NY office . Candidates based in Santa Monica, CA, will also be considered.

The expected base pay for this position is $125,000-170,000. A discretionary bonus will be provided as part of the compensation package, in addition to a full range of medical, financial, and / or other benefits.

TWG is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.