Commercial Card Senior Fraud Analyst (2nd shift)

Commercial Card Senior Fraud Analyst (2nd Shift)

Phoenix, Arizona

To proceed with your application, you must be at least 18 years of age.

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description :

This job is responsible for handling complex and escalated customer situations regarding possible fraudulent account activity. Key responsibilities include receiving inbound calls and taking appropriate action requiring accuracy on complex transactions. Job expectations include performing functions related to research and resolution of fraudulent activity, service support, and delivering practical, innovative solutions to clients while focusing on retention and re-establishing client confidence.

LOB Job Description :

Receive inbound calls for Commercial Card Clients including EMEA / APAC. You will review activity with clients / PA's / Internal associates and remove any holds, close cards, or do any type of maintenance on the account. You will assist clients with any issues that arise.

Responsibilities :

• Initiate maintenance on accounts.
• Provide excellent customer treatment.
• Process client initiated forms.
• Assist with all issues that may arise.

Required Qualifications :

Other Qualifications :

After 90-day probation period, you may be required to work in the office weekly and work from home up to 5 days a month, 1 day per week.

Internet Service Provider at home (no public WiFi or Internet)(high-speed internet access and a secure or password-protected internet connection).

Sufficient room to set up a laptop, monitor, keyboard, and mouse.

Comfortable space to work for a full shift.

Quiet, private, and secure space in which to work.

Minimum Education Requirement : High School Diploma / GED / Secondary School or equivalent.

Shift : 2nd shift (United States of America).

Hours Per Week : 40.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status, or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status, or any other factor that is irrelevant to the performance of our teammates.