VP, Loan Servicing

Vice President, Loan Servicing

The Vice President, Loan Servicing is responsible for the strategic direction, oversight, and performance of retail loan servicing for Everwise Credit Union. This includes managing both performing and non-performing loans within the consumer and mortgage loan portfolios. The Vice President, Loan Servicing oversees all aspects of consumer and mortgage loan servicing, including the loan servicing contact center, lien and title administration, escrow account management, tax document preparation, collections, recovery services, and loss mitigation. The Vice President ensures compliance with all regulatory requirements, drives operational excellence, and fosters a culture of member service, efficiency, and risk management.

Primary Responsibilities and Duties :

• Provide strategic leadership for the loan servicing department, overseeing day-to-day operations and long-term strategy.
• Develop and implement policies, procedures, and metrics to ensure efficient, compliant, and member-focused loan servicing operations.
• Collaborate with other senior leaders to align servicing strategies with organizational goals.
• Direct all activities related to consumer and mortgage loan servicing, including payment administration, escrow account management, investor reporting, credit disputes, and member service requests.
• Ensure accurate and timely servicing of loan portfolios and compliance with all state and federal laws and regulation and adhere to all internal policies and investor guidelines.
• Lead the collections and recovery teams to minimize losses and delinquencies while maintaining a member-centric approach.
• Oversee loss mitigation strategies, including loan modifications, forbearance, and foreclosure processes.
• Monitor non-performing assets and develop effective strategies for resolution and recovery, including the strategic management of repossession, asset disposal, legal recovery, and bankruptcy processes.
• Partner with internal audit, compliance, and legal teams to address findings and ensure readiness for regulatory examinations.
• Identify and implement opportunities for automation and process enhancement to improve accuracy, efficiency, and member experience.
• Collaborate with both internal and external business partners to manage servicing platforms and system integration.
• Serve as a business leader and subject matter expert on internal project teams to guide and implement change initiatives.
• Assume additional responsibilities as necessary for the continued growth and advancement of Everwise.

Knowledge / Skills :

Minimum Requirement :

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.