Service Lead (Line Server / Closer)

About GA RA

GA RA is a Vietnamese American coffee brand and creative space built on community, culture, and craft. Inspired by the meaning of garage in Vietnamese, GA RA represents creativity born from humble beginnings. It is a space where ideas, culture, and people come together. Our mission is to connect people through meaningful coffee experiences while honoring our Vietnamese heritage and elevating the craft of coffee from seed to cup.

We are looking for passionate, thoughtful individuals who care deeply about coffee, hospitality, and culture. We want people who are excited to help build something special from the ground up.

About the Role

The Service Lead helps guide the front of house team, keeps service running smoothly, and ensures guests feel welcomed and cared for. You will support baristas, line servers, and cashiers throughout the day and act as the point of coordination between front of house and kitchen operations. This is a hands-on leadership role that also participates in daily service tasks, including opening and closing duties.

You Will

Service Flow and Leadership

Lead and support FOH staff during busy periods.

Communicate clearly and keep service running smoothly.

Coordinate ticket flow between the kitchen and bar.

Step into barista, cashier, or line server duties when needed.

Assist with onboarding and training new FOH team members.

Provide friendly, warm, and professional customer service.

Help resolve guest concerns calmly and professionally.

Maintain an organized and welcoming service environment.

Opening Duties

Oversee FOH setup and readiness for the day.

Ensure all stations are stocked and prepped.

Assist bar and kitchen with opening setup tasks.

Closing Duties

Act as the lead closer on scheduled days.

Ensure FOH stations are cleaned and restocked.

Verify completion of closing checklists.

Support baristas and line servers through end of day tasks.

General

Maintain FOH communication and organization throughout the shift.

Complete all daily, weekly, and as needed cleaning duties.

You Are

Comfortable taking the lead and supporting a team.

Friendly, patient, and confident in guest interactions.

Organized, responsible, and calm under pressure.

A strong communicator with a positive attitude.

You Have

Minimum 2 years of cafe or restaurant experience.

Experience working in multiple FOH roles is helpful.

Weekend and holiday availability.

Physical Requirements

Ability to stand and walk for extended periods.

Ability to lift up to 50 pounds.

Ability to bend, reach, and move comfortably in a busy cafe setting.

Compensation and Benefits

Competitive hourly wage plus tips

Food, beverage, and merchandise discounts

Training and growth opportunities

Additional benefits for eligible employees