Customer Support Engineer

A company is looking for a Customer Services Engineer who is passionate about real-time communication and AI.

Key Responsibilities

Provide technical support and troubleshoot issues for developers integrating SDKs and services

Engage with local developer communities and organize events focused on real-time communication and AI solutions

Act as a technical advocate for customers, providing feedback on recurring issues and feature requests

Required Qualifications

Strong interest in Large Language Models and modern AI application development

Solid understanding of networking fundamentals (TCP / UDP, NAT, firewall)

Experience with at least one platform : iOS, Android, Web, or backend technologies

Ability to read logs, debug SDK / API integrations, and reproduce technical issues

Experience in Developer Support, Solutions Engineering, or Developer Advocacy is a plus