Medical Receptionist (Bilingual)

About the Job :

As the Front Desk Receptionist in our pediatric and adult urgent care facility, you will serve as the first point of contact for patients, families, and visitors. Your primary responsibility will be to ensure a smooth and efficient patient experience by providing exceptional customer service and administrative support.

Key Responsibilities :

• Greeting patients and families warmly as they arrive at the urgent care facility, ensuring a welcoming and friendly atmosphere.
• Registering patients by collecting and verifying demographic and insurance information accurately and efficiently.
• Answering phone calls and responding to inquiries from patients, families, and referring providers in a professional and courteous manner.
• Triaging patient inquiries and directing them to the appropriate healthcare provider or department as needed.
• Collecting payments, processing insurance claims, and explaining financial policies and procedures to patients and families.
• Maintaining patient records and ensuring confidentiality of all patient information in compliance with HIPAA regulations.
• Coordinating with nursing and medical staff to facilitate patient flow and optimize clinic efficiency.
• Collaborating with other front desk staff and healthcare team members to ensure seamless coordination of patient care and administrative processes.
• Participating in training sessions and staying updated on clinic policies, procedures, and safety protocols.
• Contributing to a positive work environment by fostering teamwork, communication, and mutual respect among colleagues.

Qualifications :

If you are enthusiastic about working in a pediatric urgent care setting and possess strong customer service and administrative skills, we invite you to apply for the Front Desk Receptionist position. Join our team in providing compassionate and efficient care to our young patients and their families.

Job Type : Full-time.

Pay : $16.00 - $20.00 per hour.

Expected hours : 13-25 hours a week.

No Benefits for part time

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