Patient Experience Representative II-Ambulatory (Needham)

Position Summary / Department Summary :

Under general supervision, provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Actively participates in and contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring in-depth knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations. Recognizes opportunities and recommends process improvement opportunities to enhance operational efficiency while maintaining accuracy.

Key Responsibilities :

Customer Service : Greets, screens, and directs patients, families, and visitors, and provides effective customer service in person and on the phone.

Registration : Registers new patients, verifies insurance information, and collects co-payments.

Patient Coordination : Monitors clinic activity, schedules appointments, and assists with patient flow to ensure a positive experience.

Administrative Tasks : Answers calls, manages calendars, schedules meetings and events, and provides clerical support.

Records Management : Collects and organizes patient medical records, processes letters, and handles prescription refill requests.

Technology Use : Utilizes office technology, including phone systems and various software applications, and enrolls patients in the patient portal.

Process Improvement : Contributes to departmental projects aimed at improving processes and systems.

Minimum Qualifications

Education :

High School Diploma / GED

Experience :

• Internal : Minimum 6 months as a PER;

External : Minimum of 6 months relevant healthcare experience

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months)

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, childcare and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.