Bilingual CSR

Innova Solutions is immediately hiring for a

Bilingual Customer Service Representative

Position type : Full-time / Contract

Duration : 6+ Months

Location : Philadelphia, PA – onsite-hybrid

As a Bilingual Customer Service Representative, you will :

• Serve as the primary point of contact for Japanese-speaking customers, providing support in both Japanese and English.
• Handle inquiries related to claims, benefits, enrolment, member portals, and ID cards.
• Resolve customer issues efficiently while maintaining a high level of professionalism and empathy.

Navigate multiple systems simultaneously to access and update customer information.

The ideal candidate will have :

Preferred experience in a call center or the healthcare industry, with a medical background being a plus.

Thank you!

Kuldeep Kansana

Lead – Recruitment

(+1)

PAY RANGE AND BENEFITS :

Pay Range : $22.00 - $25.00 per hour.

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits :

Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).