Consumer Loan Servicing Processor

Position Summary

The Consumer Loan Servicing Processor is responsible for processing servicing requests related to consumer loans including, but not limited to, processing payoff checks and refunds, processing Uniform Commercial Code (UCC) filings and terminations on secured solar loans, processing subordination requests, performing loan adjustments, and managing the department mailboxes.

The incumbent works directly with the AVP, Consumer Lending Servicing Manager, Supervisor, Solar Loan Servicing, and / or Lead, Consumer Lending Servicing to ensure proper cross-training on all other related consumer lending servicing aspects and functions.

Responsibilities

Essential Duties

• Processes UCC lien filings through third-party vendors on new secured solar loans; verifies UCC liens have been placed; and, follows-up on rejected and missing items.
• Processes UCC lien releases on loans that have been paid off in full.
• Receives and processes incoming subordination requests by reviewing documents received; prepares the subordination agreement; packages subordination files for review and signature; scans and packages fully executed subordination agreements for mailing.
• Manages the department's mailboxes; interprets emails based on needs and assigns to appropriate parties.
• Assists in completing internal service requests received within specified service level agreements.
• Keeps up-to-date on changes to department processes and / or procedures.
• Creates and / or updates department procedures specific to main job function.
• Maintains effective communication with the consumer loan originations team, strategic lending partners team, and front-line staff.
• Performs other duties as assigned.

Work Schedule

Workplace Essentials

Qualifications

Education : High School Diploma or equivalent work experience.

Experience : 1+ years' experience in related disciplines, including exposure to consumer lending policies and procedures in a financial institution.

Knowledge / Skills / Abilities :

Licensing / Certifications : Notary Public preferred.

Travel : May be required to occasionally attend offsite training, meetings or events, typically with advance notice. Overnight travel unlikely.

Typical Working Conditions : Office environment with member interaction via phone.

Equipment Used : Routinely uses standard office equipment, including computer, phone, copier and other devices.

Physical Requirements : This position requires :

EQUAL EMPLOYMENT OPPORTUNITY

Technology Credit Union is an Equal Opportunity Employer. All qualified employees and applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pay and Benefits

Tech CU is a pay-for-performance organization. We benchmark base pay to the 50th percentile of our market and offer incentive-based compensation tied to individual and company goals.

Tech CU offers a comprehensive benefits package, including :