Compliance Analyst, Complaints

Compliance Analyst, Complaints

Current is a leading consumer fintech platform transforming financial access for everyday Americans with over five million members. We provide access to financial solutions that seamlessly work together to solve the needs of our members and enable all Americans to build better financial futures. Based in NYC, our results-driven environment drives us to build better products, grow faster and empower everyone on our team to have an impact on our business and mission to improve financial outcomes.

About The Role

We are looking for a Consumer Compliance Analyst (Complaints) to join our growing team. You will be an individual contributor, with an immediate focus on the regulatory complaints response process and related reporting. You may also have the opportunity to contribute to special consumer compliance projects as needed.

Responsibilities

Our Consumer Compliance team promotes Current's adherence to consumer protection laws, regulations, rules, and standards when interacting with the public and our customers. As a consumer compliance analyst, you may contribute to this important work in many ways.

• Regulatory Complaint Response :
• Analyze communications of dissatisfaction from our customers to identify potential regulatory risk; research individual cases
• Carefully and efficiently draft detailed and accurate formal written responses to customers, bank partners, and regulators
• Work in collaboration with other team members to escalate issues and create actionable reporting
• Special Projects : Current Compliance moves fast, and our risks and priorities are constantly in flux as our business evolves. That means everyone on our team is regularly asked to pitch in and take on additional projects that may be a departure from prior day-to-day responsibilities.

About You

This role has a base salary range of $75,000-$95,000. Compensation is determined based on experience, skill level, and qualifications, which are assessed during the interview process. Current offers a competitive total rewards package which includes base salary, equity, and comprehensive benefits.

Benefits