Systems Administrator

• Serve as the primary onsite point of contact for IT support requests
• Provide in-office support during regular business hours
• Provide Tier 1 and Tier 2 technical support for desktops, laptops, printers, mobile devices, and peripherals
• Set up, configure, deploy, and maintain employee hardware (Windows & macOS)
• Troubleshoot network connectivity, hardware, and software issues
• Escalate complex issues to external vendors or higher-level IT resources as needed

• Administer and maintain core IT systems, including identity management, endpoint management, and SaaS platforms
• Manage user lifecycle (provisioning, deprovisioning, access reviews) across Microsoft 365, VPN, and business-critical applications
• Monitor system performance, reliability, and security; proactively identify and remediate issues
• Maintain and improve backup, patching, and endpoint protection strategies
• Support and troubleshoot network infrastructure (Wi-Fi, VPN, firewalls, switches) in partnership with vendors or MSPs

• Enforce security best practices including MFA, least-privilege access, device compliance, and patch management
• Assist with audits, compliance initiatives, and security assessments
• Respond to and document security incidents and remediation actions

• Document system configurations, standards, and operational procedures
• Identify opportunities to automate routine IT tasks and improve efficiency
• Maintain IT asset lifecycle management and inventory accuracy

• 4-7+ years of experience in IT support or systems administration IT roles
• Strong working knowledge of Windows and macOS environments
• Experience supporting Microsoft 365 Applications (Outlook, Teams, OneDrive)
• Strong experience administering Microsoft 365 (Entra ID/Azure AD, Exchange, SharePoint, Intune)
• Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs, Wi-Fi)
• Experience implementing and maintaining security controls and best practices
• Excellent customer service and communication skills
• Ability to work independently and manage multiple support requests
• Comfortable working onsite full-time in a fast-paced office environment

• Experience supporting a growing or startup-style organization
• Familiarity with cloud infrastructure or IaaS platforms (Azure, AWS, or similar)
• Scripting or automation experience (PowerShell, Bash, etc.)
• IT certifications (Microsoft, CompTIA Network+/Security+, or similar)

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