Job Description
Job Description
Job Summary
Under the supervision of the Team Supervisor and Department Manager, the Donation Processing Representative will work in key aspects of the departmental processes associated with processing and recording ministry donations.
Skills & Competencies
- Demonstrated computer-operating skills, including proficiency in Microsoft Office products, and virtual technologies such as Teams and / or Zoom.
- Ability to sit / stand at a computer for up to 8 hours doing repetitive motions on a keyboard.
- Ability to adapt to a fast-paced and changing environment, demonstrating flexibility and resilience.
Responsibilities
Assist with other department activities as needed to allow us to better serve sponsors and donors.Review and reconcile donation and sponsorship registration information.Upload donation files into our Donor Management System(DMS).Prepare, record, and transport bank deposits.Balance deposits with DMS daily entries.Follow up on daily recurring financial data in our DMS system, which includes approving electronic funds transfers (EFTs), processing website donations, and taking appropriate action on any declined credit cards.Code and enter adjustments for all departments.Make monthly reversals and corrections for any transactions returned by the bank.Set up recurring credit card and electronic funds transfer program for donors, as needed.Update donor address, phone, and e-mail information, as needed.Support other department activities to enhance the donor and sponsor experience.Other duties as assigned.Qualifications
Associate degree from two-year college or university preferred.Skills acquired in the fields of banking, billing, and bookkeeping are a plus or equivalent combination of education and experience.2 years of processing or data entry experience preferred.Non-profit ministry experience a plus.Safeguarding Policy
FH strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. FH holds a zero-tolerance policy against sexual exploitation and abuse and harassment. FH expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that FH work is carried out in honest and fair methods, in alignment with the Heartbeat Values and safeguarding and associated policies. Violations to stated policies will be subject to corrective action up to and including termination of employment.
The skills, responsibilities, and qualifications outlined above are not exhaustive and may be subject to change as per the organization's needs.