Sr. Analyst, Member & Guest ExperienceDaily Management • Kissimmee, FL, United States
[error_messages.no_longer_accepting]
Sr. Analyst, Member & Guest Experience
Daily Management • Kissimmee, FL, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Bachelor's degree in Business, Economics, Analytics, or a related quantitative field. 2+ years of experience in marketing or business analytics; hospitality or travel industry preferred. 1+ years of experience with VoC, CX, or customer insights programs. Proficiency in Tableau and working knowledge of SQL or Python required. Familiarity with Salesforce and survey platforms such as Qualtrics or Medallia preferred. Experience with AWS, Snowflake, Teradata, or Databricks is a plus. Strong analytical storytelling skills - able to explain the "why" behind the data. Excellent communication, organization, and cross-functional collaboration skills. Impactful Work : Your insights will directly influence decisions across the business and improve the guest journey. Collaborative Culture : Work alongside a passionate, cross-functional team that values innovation and transparency. Flexibility : Remote role with strong work-life balance and the opportunity to shape Vacatia's growing analytics practice. Growth Opportunities : Be part of a fast-growing company committed to professional development and continuous learning.
Job Title : Senior Analyst, Member & Guest Experience
Department : Member Services & Guest Experience
Location : Fort Lauderdale, FL (Remote)
Reports To : Member & Guest Experience Manager
FLSA Status : Exempt
About Vacatia
Vacatia is a hospitality company redefining the timeshare and resort experience through innovation, flexibility, and exceptional service. We partner with premier resorts and property owners to deliver memorable vacations and drive value across every stage of ownership. Our collaborative culture values integrity, accountability, and creativity - empowering each team member to contribute to the company's growth while shaping the future of hospitality.
Position Overview
Vacatia is seeking a Senior Analyst, Member & Guest Experience to support our mission of delivering data-driven insights that elevate both member satisfaction and guest engagement. This role will develop Tableau dashboards, manage analytics requests, and generate actionable insights from surveys, reviews, calls, chats, and social channels.
As a key member of the Member & Guest Experience team, you'll partner cross-functionally with Operations, Marketing, Product, and IT to bring the Voice of the Customer (VoC) to life - helping drive smarter decisions, improve processes, and enhance every touchpoint in the Vacatia journey.
Key Responsibilities
- Manage survey programs and VoC platforms, ensuring accurate sampling, governance, and automated Salesforce integrations.
- Build and maintain dashboards tracking NPS, CSAT, GES, and key drivers across properties and channels.
- Perform text, sentiment, and root-cause analyses to identify trends and improvement opportunities.
- Conduct A / B testing and experiment design with cross-functional teams to validate changes.
- Publish monthly and quarterly insights with clear business actions and measurable impact.
- Train and empower stakeholders to self-serve data and insights using Tableau dashboards.
- Maintain high standards of data quality, governance, and consistency across systems.
Qualifications
Why You'll Love Working Here
Working Conditions
This position is fully remote. A reliable high-speed internet connection and private workspace are required. Standard business hours apply, with occasional flexibility for key deliverables.
Join Vacatia and help redefine the future of hospitality through data-driven insights and exceptional customer experience.
[job_alerts.create_a_job]
Sr Analyst Member Guest Experience • Kissimmee, FL, United States
[internal_linking.similar_jobs]
Responsibilities include but are not limited to : .Greeting our guests upon entry to help ensure a friendly, quick, and caring customer service.
Process transactions via a touch screen terminal.Acquir...[show_more]
Fun Spot is seeking enthusiastic and guest-focused individuals to join our dynamic team as Food and Beverage Team Members.
As a member of our food and beverage team, you will play a crucial role in ...[show_more]
Asst Manager Guest Services Ne.The Asst Manager Guest Services assists and supports the Manager of Guest Services in supervising Front Office operations, which includes the daily supervision of gue...[show_more]
At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...[show_more]
At RaceTrac, we believe in making people's lives simpler and more enjoyable - including yours! As a Store Associate, you'll be at the heart of our guest experience, helping keep our stores clean, s...[show_more]
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations.
This position will also assume shift ...[show_more]
Do you want access to benefits on day one of employment? What about 100% free college tuition? Hiring immediately! Are you looking for an opportunity for growth and have some management experience?...[show_more]
Join The Dollar General Journey.Dollar General values each and every employee.Whether you are looking to launch a new career in one of our many convenient store locations, distribution centers, sto...[show_more]
General Manager, leading by example, and helping teams deliver exceptional guest experiences every day.If you're a driven leader ready to grow your career, take ownership of your results, and devel...[show_more]
Job Title : Senior Analyst, Member & Guest Experience.Department : Member Services & Guest Experience.Location : Fort Lauderdale, FL (Remote).
Reports To : Member & Guest Experience Manager....[show_more]
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a var...[show_more]
Crew positions are entry level opportunities with both full and part time possibilities to fit your schedule.As one would expect, cash handling, fuel transactions, cleaning, and stocking are part o...[show_more]
WM Supercenter #5420 3250 Vineland Rd Kissimmee, FL 34746-4893 CP-5420-9020.Shift may start between 8 : 00am - 11 : 00am.
Shift may start between 1 : 00pm - 4 : 00pm.Front End Checkout associates run our re...[show_more]
Apply today at the Sunrise Plaza location : .The Assistant Manager oversees day-to-day operations by providing a positive experience for the team and the customer.
They work side-by-side with the team...[show_more]
Join Our Part-Time Research Studies Today!.Are you eager to earn extra income from the comfort of your home? We are looking for motivated individuals to participate in paid research studies includi...[show_more]
As the team at Zaxby's expands, we're saving a seat for you! To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and experience great food....[show_more]
WM Supercenter #5420 3250 Vineland Rd Kissimmee, FL 34746-4893.Shift may start between 8 : 00am - 11 : 00am.Shift may start between 1 : 00pm - 4 : 00pm.
Front End Checkout associates run our registers.They ...[show_more] At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...[show_more]
Retail Associate
Cheers Wine & Spirits Kissimmee • Kissimmee, FL, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Food and Beverage Attendant
Fun Spot America • Kissimmee, FL, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Asst Manager Guest Services NE
Hilton Grand Vacations • Kissimmee, FL, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Associate Team Leader
H&R Block • Kissimmee, FL, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Store Associate
RaceTrac • Kissimmee, FL, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Retail Service Specialist
O'Reilly Automotive • Kissimmee, FL, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Assistant Manager
Pizza Hut • Saint Cloud, FL, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
LEAD TEAM MEMBER FT - pOpshelf
Dollar General • Kissimmee, FL, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Co Manager - (RT246)
RaceTrac, Inc. • Kissimmee, FL, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Sr. Analyst, Member & Guest Experience
Daily Management Inc • Kissimmee, FL, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Restaurant Delivery - Sign Up and Start Earning
DoorDash • Mid Florida, FL, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Store Crew
7-eleven • Kissimmee, FL, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Checkout Team Associate
Walmart • Kissimmee, FL, US
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Assistant Manager
Flippers Pizzeria • Kissimmee, FL, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Freelance Consumer Insights Analyst (Hiring Immediately)
Maxion Research • Kissimmee, Florida, US
[job_card.part_time]
[last_updated.last_updated_30] • [promoted]
Cook (Part-Time) - Restaurant Crew
Zaxby's • Kissimmee, FL, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Checkout Team Associate
Sam's Club • Kissimmee, FL, US
[job_card.part_time]
[last_updated.last_updated_variable_days] • [promoted]
Multi-Unit Team Leader
H&R Block • Kissimmee, FL, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]