Customer Service Coordinator

Customer Service Coordinator

Please note this position is hybrid based out of our Glendale, AZ Distribution Center. The shift is Friday through Monday, 5:00am - 3:30pm (Four 10 hour shifts).

The Customer Service Coordinator ensures the delivery of excellent customer service to all store locations through prompt and accurate processing of orders and claims. The Customer Service Coordinator is responsible for all customer service related data including late orders, order input, and store credit requests. This position monitors trends in customer service data and delivers weekly metrics to the Distribution Center Management team along with insight as to the trends seen in the data.

Overview of Responsibilities

• Respond to all communication from store locations in a prompt, professional, and friendly manner
• Processes special orders requested by stores
• Communicate and coordinate with internal departments; escalate issues to Supervisor when necessary.
• Record details of comments, inquiries, complaints, actions taken, and resolution.
• Manage and analyze data for the Distribution Center, working with the Distribution Center management team in a collaborative format to ensure SLA's are met.
• Monitor metrics for trends and report to Management any anomalies.
• Assist the Distribution Center Management team with developing and implementing corrective action plans and process improvements.
• Ensure effective collaboration and communication with all internal customers for greater efficiencies and attainment of the strategic plans.
• Flexible schedule, ability to work overtime or nights as needed.

Qualifications

• High School diploma or equivalent
• Minimum 2 years' Customer Service experience
• Ability to successfully manage concurrent projects, multiple priorities, and meet deadlines
• Proficient in Microsoft Office Suite
• Strong verbal and written communication skills, analytical and decision-making skills, and ability to work on cross-functional teams

Benefits

In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:

• Competitive pay
• Sick time plan that you can use to support you or your immediate families health
• Vacation accrual plan
• Opportunities for career growth
• 15% discount for you and one other family member in your household on all purchases made at Sprouts
• Flexible schedules
• Employee Assistance Program (EAP)
• 401(K) Retirement savings plan with a generous company match
• Company paid life insurance
• Contests and appreciation events throughout the year full of prizes, food and fun!
• Bonus based on company and/or individual performance
• Affordable benefit coverage, including medical, dental and vision
• Health Savings Account with company match
• Pre-tax Flexible Spending Accounts for healthcare and dependent care
• Company paid short-term disability coverage
• Paid parental leave for both mothers and fathers
• Paid holidays

Get Paid Every Day!

Sprouts Farmers Market offers DailyPay - if you're hired as an eligible employee, you'll be able to transfer the money you've already earned at no extra cost, and get it the next business day, for free. We offer DailyPay so you don't have to wait for payday to access the money you've already worked for. With DailyPay, you can see how much you've made every day and you can transfer your money any time before payday.

You can learn more by visiting https://www.dailypay.com/partners/sprouts-farmers-market/.

Why Sprouts

If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer's market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts' management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.

Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance.

California Residents: We collect information in accordance with California law, please see here for more information.