Field Service Manager (FSM) - Columbia Falls

Job Description

Job Description

Salary : $75,000 - $90,000 salary DOE w / benefits

This position requires that you must be a US Citizen for consideration and meet all Federal Contractor employee requirements. Nomad GCS does not support the H1B Visa for this position.

Position : Field Service Manager (FSM) Columbia Falls

Division : Customer Experience

Department : Customer Experience

Status : Full-Time

Overview : Nomad Global Communications Solutions is a leading provider of communication and response products serving a wide variety of customers. Our purpose is to be the solution when every minute matters. We seek a candidate that is self-inspired to learn and demonstrates a high degree of customer service while positively contributing to our team.

The Field Service Manager (FSM) is responsible for managing the day-to-day business and operational aspects for a pre-defined territory, location, or set of customers. The Field Service Manager leads service delivery including having responsibility for a team of Field Service Technicians, that support customers who are using Nomad mobile command units, hardware, and software to support their business-critical situations. The FSM supervises and provides technical guidance to team members, including training, coaching, and mentoring to deliver the highest levels of customer service and satisfaction.

RESPONSIBILITIES

Service Delivery Management

• Working with the Service Desk team in assigning tasks and work to field service technicians.
• For project-related service delivery, working with the Service Project Manager (SPM) :

Assisting in the negotiation of design review.

Service Business Management

Service Personnel Management

Documentation

Employee reviews and disciplinary action

Basic Knowledge Desired :

Travel Requirements :

Physical Demands :

Qualifications & Experience :

Nomad GCS is an equal opportunity employer, (EOE,) and voluntarily follows affirmative action guidelines. As an equal opportunity employer, Nomad GCS does not discriminate in its employment decisions based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable state and local laws.